Job Description:

Zonal Sales Manager - Franchisee Retail

Role ZSM FR

Reports to Retail Head

Area Mumbai - Central and Harbour line

Exp 6-10 Yrs

Education MBA (Any) mandatory

- This role will manage FRMs and drive the retail business through franchise Sales & Operations mix

Purpose of the Job

- This role will responsible for managing operations and expansion of Company store & ensure they deliver a best in class experience This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines

- The role will manage 4-6 FRMs and around 45-60 channel partners The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given

Deliverables

Strategic

- Postpaid growth in the given market

- Improved & adequate infrastructure

- Drive customer centricity among all stores to ensure best service

- Improvement in NPS

Infrastructure

- Expansion of Store as per the location strategy

- New stores productivity as per the guidelines

- Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business

- Drive Postpaid growth & profitability

- Significant QOQ improvement in postpaid sales numbers as per the expected growth

- Drive all LOBs through franchise Stores

- Drive the relevant focus products at all times

- Monitor performance at store level and put into action plans of improvement

- Local area catchment programs in conjunction with Circle marketing team

- Quality of sales focus reduction in decay, HRP%, data attach & same store growth

Store Operations

- Management of all vendor & partner relationships

- Maximize efficiency of Circle support processes to ensure error free retail operations

- Ensuring total compliance with all defined processes & systems

- Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management

- 100% trained & certified team of FRMs & Store staff

- Hire and train good quality store managers for stores

- Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience

- Drive Zero faults & failures

- Reduction in complaints from the customers

- Drive Zero PNP from partners

- Responsibility for delivery of agreed service KPIs

- Identify areas of improvement & ensure implementation of programs in its true spirit

Challenges

- Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

If interested, Kindly apply with updated CV along with these following details

Current Organisation
Previous Organisations
Designation
Reporting to
No Of Reportees
Experience
Contact No
Location
Qualification

Current CTC
Expected CTC
Notice Period
Total Turnover Handling
Key Highlights

Baleet Singh
Key Account Manager
New Way Staffing Pvt Ltd

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 09th May 2020

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