• Zonal Manager - Franchise Retail - Telecom Jobs in Mumbai,India

  • New Way Staffing

Job Description:

We have urgent opening for one of leading telecom company

This role will manage Franchisee Retail Managers and drive the retail business through franchise Sales & Operations mix

Purpose of the Job This role will responsible for managing operations and expansion of Retail store & ensure they deliver a best in class experience This role will liaison with Circles, marketing & CS to ensure that stores receive the requisite support, while complying totally with defined guidelines The role will manage 4-6 FRMs and around 45-60 channel partners The objective of the role is to ensure implementation of retail strategy effectively and grow postpaid share in the given market

Deliverables

Strategic

- Postpaid growth in the given market

- Improved & adequate infrastructure

- Drive customer centricity among all stores to ensure best service

- Improvement in NPS

Infrastructure

- Expansion of Retail store as per the location strategy

- New stores productivity as per the guidelines

- Ensure all new franchisees partners are aligned & imbibe serve to sell as way of life

Business

- Drive Postpaid growth & profitability

- Significant QOQ improvement in postpaid sales numbers as per the expected growth

- Drive all LOBs through franchise Stores

- Drive the relevant focus products at all times

- Monitor performance at store level and put into action plans of improvement

- Local area catchment programs in conjunction with Circle marketing team

- Quality of sales focus reduction in decay, HRP%, data attach & same store growth

Store Operations

- Management of all vendor & partner relationships

- Maximize efficiency of Circle support processes to ensure error free retail operations

- Ensuring total compliance with all defined processes & systems

- Identification of issues & areas of improvement based on on-going analysis of KPIs

People Development / Team Management

- 100% trained & certified team of FRMs & Store staff

- Hire and train good quality store managers for stores

- Ensure deployment of national training initiatives; supplement through local inputs

Customer Experience

- Drive Zero faults & failures

- Reduction in complaints from the customers

- Drive Zero PNP from partners

- Responsibility for delivery of agreed service KPIs

- Identify areas of improvement & ensure implementation of programs in its true spirit

Challenges

- Resolution of conflicting directions between service & sales process/ manpower attrition/ managing franchisee/ delivery of profitability/ geographical spread of operations

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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