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  • 8 - 9 Years
  • Posted : above 1 month

Job Description:

Zonal Manager - Credit Operations Location CHANDIGARH

Business/Function Not Specified

Band E08A

Job Reference * JR00035955

Job Summary * Zonal Manager - Credit Operations

Job Purpose This position is open with Bajaj Finance ltd

Job Duties & Key Responsibilities * Duties and Responsibilities - To achieve the target on SLA indicators Operations for Mortgage, Non Mortgage, Consumer Gold loan products and Customer Service Metrics People Management Forecasting, Planning and Recruitment Training of Branch Operations / Cashier on Policies & Processes for Gold Loan / CD Loans / Personal Loans/ Doctor Loan / Salaried personal loan, Mortgages Products, Business Loan and other Products as & when launched Ensuring highest levels of employee relationship, motivation & engagement to drive results & High levels of employee Satisfaction Achieve People Attrition metrics Ensuring policy adherence and meeting the TAT Monitoring of Branch Cash Process Ensuring adherence to Vaulting Process & Policies Auditing Gold as per laid down Policies & Process Monitor & Ensure resolution for Customer Service queries & request in defined TAT Provide Feedback to HO Authorities on Process / Policies / Local Market on a regular basis Data Analysis & Sharing of best practices with team Work closely with cross functional counterparts in delivering desired output in terms of TAT, Process, Policies adherence and customer delight Coordination with various HO / Cross functional departments & providing feedback Ensuring Cost within Budget Achievement of Service to Sales Targets Maintain Minimal Errors in Audit Report Intensive travelling to Branches falling under the Zone Work Closely with National head, operations on various Initiatives & Projects

Required Qualifications and Experience * Graduate / Post graduate with 8-9 years of relevant experience Knowledge of Consumer, Gold Loan and Mortgage business Good conceptualization skills Prior experience of handling large teams Leadership and Team building skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 17th Feb 2020

Key Skills:

Company Profile:

Bajaj Finserv Lending Ltdarfix

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