• ZestMoney - Manager - Fraud Solutions Jobs in Bangalore,India

  • ZestMoney
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

About Us

ZestMoney is creating the worlds most loved financial brand We are on a mission to completely democratize finance using data and technology

- More than 5 million customers love ZestMoney, we are rated 47 on Google and have an NPS of 76 Our user base is seeing a phenomenal rise from tier 2/3 cities of India and we are building products that can completely change lives, improve the economy and make a massive impact on the world of finance and credit

- Our first product is the wildly successful, completely digital Cardless EMI that is making life affordable for millions of people in India We are the biggest non-bank EMI provider on Flipkart, micom, Paytm, MakeMyTrip and 1000+ more brands The coming year will see the launch of a range of exciting new products in India and the commencement of the global expansion from our Singapore Headquarters

- Product and Technology are at the heart of what we do We have built Indias first real-time credit assessment platform that uses AI and machine learning algorithms to predict credit behavior and fraud patterns accurately We are using face recognition technologies to do instant KYC We are truly building the next generation of products using data, voice, and AI

- Founded by a team with more than 40 years of combined global experience in fin-tech, Ashish, Priya, Lizzie, and, the team, we have the experience, passion and, vision to make this a huge success We are backed by the worlds leading fintech investors such as Naspers, Ribbit Capital, Omidyar Networks and Xiaomi

- People love working at ZestMoney, just read our Glassdoor pages if you haven- t yet

- ZestMoney gives you endless amounts of learning and development - both formal and informal It is an opportunity to work with some of the best, nicest and most passionate people in fintech, and from all over the world We have a culture that rewards diversity, transparency, authenticity and honesty We believe in equity ownership and we provideawesome working conditions as well as market-beating benefits

Candidate Profile

- The ideal candidate is an experienced investigator ready to manage a team of investigative professionals The successful candidate will have considerable experience conducting fraud investigations in the Indian banking and lending space, excellent written and oral communication skills, and exceptional judgment and discretion, and will be an experienced and collaborative people manager

- Candidates must be self-motivated, demonstrate flexibility in responding to changes in assignments and job responsibilities, and have the ability to maintain positive working relationships with business partners across the company Candidate should have an analytical mind-set allowing him to manipulate data, do basic reporting and infer trends and patterns from data

Finally, candidates must be able to comply with all organizational and professional ethical standards

Roles and Responsibilities

As a Senior Manager in Fraud Investigations, you will manage a team of investigators responsible for conducting fraud investigations that impact ZestMoney across products and various merchant categories (E-Commerce, Travel, Education, Healthcare)

- Manage a team of investigators

- Perform substantive reviews of investigation reports and ensure the timely escalation of all appropriate matters to senior leadership including Risk and Decision Science team;

- Work collaboratively with other people managers to ensure consistency in investigative findings and investigation reports across investigation teams;

- Facilitate the collection of relevant data to ensure accurate and complete status updates for senior leadership within the company as necessary and appropriate;

- Implement horizontal initiatives and enhancements across Fraud investigations to improve the agility and functionality of the investigation teams;

- Identify trends, emerging risks, and insights regarding fraud investigations;

- Identify training gaps and opportunities and propose substantive solutions; and

- Perform various team leadership functions, including fostering an inclusive and engaging work environment, facilitating regular performance and talent management processes, and developing strategic objectives for the team;

- Collaborate closely with Data Science and Risk teams to provide feedback on the observed fraud patterns as well as to create Fraud prevention tools

Basic Qualifications

- At least 5 years of supervisory experience in fraud investigations pertaining to Indian banking and lending industry;

- At least 3 years of experience managing investigators;

- At least 5 years of experience preparing and reviewing Suspicious Activity Reports (SARs);

Preferred Qualifications

- At least 5-7 years of supervisory experience in fraud, or significant law enforcement investigations, experience in people management in the fraud investigation business

- Strong written and oral communication skills

To succeed at Zest, you will need

- Ability to operate and communicate with every business unit and level of the hierarchy

- High levels of energy and enthusiasm for all that you do

- Be someone who does not take - no- for an answer and pushes for continuous innovation and evolution

- Have extremely high standards in everything you do - you will be required to keep raising the bar

- Ability to think big and to inspire a vision in others

- Kindness, warmth and a positive, optimistic attitude

And what do you get in return?

- Opportunity to be part of one of the most exciting consumer growth stories in the world

- One of the best-funded and most far advanced companies in the space (investors are leading global VCs)

- We will teach you all you need to know about - Fintech

- Endless amounts of learning and development - formal and informal

- Ability to work with some of the best, nicest and most passionate people in the digital lending industry - from all over the world

- Founders with the right vision and motivation to make this a success story Freedom to work how you like (we do not do - facetime- )

- A culture of trust and honesty - we will not second guess you

- A flat structure with minimal politics or hierarchy

- Recognition and respect for your work

- Market beating compensation and Equity ownership for the best candidate

- Lunch, great healthcare, decent coffee and a nice office

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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