• Zenoti - Lead - Product Support/Technical Support Jobs in Hyderabad,India - 23860093

  • Zenoti
  • Save Job
  • 12 - 23 Years
  • Posted : 22 days ago

Job Description:

We are looking for Technical Support with excellent communication skills to be part of the team that develops the next generation of cloud-based products for the service industry Engineers will be involved in assisting our customers in using the Zenoti products

Responsibilities

- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services

- Serve as primary escalation contact for high priority support cases, including overall triage management

- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives

- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations

- Hire and train support team to provide effective customer communications

- Be proud of what you work on, obsess about the quality of the work you produce

What skills do I need?

- 4 to 6 years of experience in supporting web based enterprise applications

- A technology centric background; previous advanced support experience with data-driven, web-based applications

- Strong logical, analytical and problem solving skills

- Excellent communication skills in English

- Can work in a fast paced, ever changing, startup environment

Benefits

- You will receive a competitive salary and every employee receives equity in the company

- You will receive medical coverage for yourself and your immediate family

- We believe in holistic, enriching lives We want you to work passionate, but sane hours Our employees receive unlimited vacation, in turn we expect employees to act with integrity

- Employees are served healthy breakfast, lunch and snacks on every weekday

- Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Apr 2020

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