• Poland

Job Description:

Work Planner SOC SCC

Location Bydgoszcz, Bydgoszcz, PL

Company Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa 12 billion and circa 100,000 employees in 73 countries Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline


Security Operations Center (SOC) team is a part of Big Data and Security (BDS) divisionThe SOC team Work Planner is responsible for point to point ticket execution, smooth running and data quality of request management, resource availability as well as resource assignment The Work Planner will also be in charge of the handling operational escalations as well as presenting regular reports

The range of activities and tasks which are undertaken by Work Planner include

assigning resources to individual requests, bins, workflowtasks (WFT) and work plan activities,
validating of all requests (incidents, changes, queries, problems) and IP/WFTs if applicable (SLA/non-SLA),
deciding and prioritizing when the request, WFT, work plan activity should be executed,
to control timely execution of requests, WFTs and work plan activities,
handling and managing SDM tickets,
Monitor, Track & Trace the ongoing requests / issues,
managing the document control and reviewing process,
to assist in compliancy and audits,
improvement initiatives in planning and processes,
keeping track of the availability and allocation of resources, projects,
realizing KPI targets ticket assignee and SLA target for each contract,
checking SLA levels,
preparing weekly, monthly reports and presentations for Demand Countries,
taking part in weekly and monthly calls with counterparts

Activities realized by Work Planner are making shorter communication channels between Demand Country and Analyst as well as provide contact for Team Leaders and Managers

The position will be located in our office in Bydgoszcz


creatively resolves and/or escalates issues in a reasonable timely manner,
ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities,
knowledge of MS Office (Word, Excel, PowerPoint),
team orientated,
focused on client,
willingness to learn and can-do attitude,
strong communication skills and a proactive way of working,
ability to speak English - at least B2 level, second language is a plus,
university degree and some experience in IT environments is a plus,
working knowledge of Processes Management frameworks such as ITIL v3 is a plus


We offer

stable employment,
attractive salary,
participation in interesting projects,
working in international environment,
contacting with the latest IT technology,
training and development programs,
studying of foreign languages,
unlimited access to e-learning,
private medical care (including dental care),
additional life insurance,
subsidy for commuting,
Medicover Benefit System (eg Multisport)

We take care of your personal data privacy More information about processing your personal data within recruitment process you can find on our website https//atosnet/pl/polska/gdpr

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Atos Pvt Ltdarfix

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