• WNS - Senior Group Manager - Training - Healthcare Domain Jobs in Andhra Pradesh - 24759672

  • WNS
  • Andhra Pradesh, Vishakhapatnam, Vizag
  • Save Job
  • 9 - 20 Years
  • Posted : above 1 month

Job Description:

PFB the JD for your reference

Sr Group Manager - Training

- Lead training function for Healthcare vertical across locations

- Act as the SPOC for designated Project (Transition) Manager to approach for new process transitions

- Provide solutions/best practices to client SMEs in order to work out the most effective means of Knowledge Sharing (KS)

- Interact with client designated SME/trainer for course material, session plans, KT approach, scope determination and accreditation criteria

- Escalate training related roadblocks to the Project Manager

- Key decision maker alongside client and WNS Operations- Head

- Assign a Training Manager to coordinate training deliverables

- Provide training status update in client governance forums

- Act as the SPOC for internal stakeholders on training related updates - Participate in any weekly/monthly meetings held by the Operations Head

- Accountable for employee engagement and up to Nesting

- Implement New Hire Training and BAU Training Deliverables in line with the signed off TSD, Governance plan and any other prevailing regulations as determined by the respective contract/SOW

- Ensuring all training metrics for the processes in healthcare vertical are met month on month

Educational qualification

Masters or Bachelor degree in any discipline

Prior experience

- Overall experience - 9+ years

- 3+ years as training manager / Ops manager / Quality manager

- Experience in healthcare domain - 3+ years

- Should have experience in leading multicultural teams

- Experience of participating / leading various governance forums with internal stakeholders as well as clients

Other key requirements

- Strong knowledge of training tools and techniques

- Excellent communication and presentation skills

- Extremely proficient working with MS office tools

- Strong client and stakeholder management

- Willingness to travel (domestic / international), if and when required

- Flexibility towards business requirements

- Willingness to work in 24- 7 environment

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 02nd May 2020

Key Skills:

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