• WNS - Group Manager - Operations - P&C Insurance Domain Jobs in Pune,India - 25255341

  • WNS
  • Save Job
  • 8 - 12 Years
  • Posted : above 1 month

Job Description:

Group Manager - Ops

Location Pune - Magarpatta

Functional Experience

- Total 8-12 years experience, Graduation

- Third Party BPO Experience

- Must have General Insurance knowledge

- Underwriting/Claims experience

- Insurance Industry Certification would be preferred

Job Responsibilities

- Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores

- Manage conference calls/other communication with the client and build a rapport with key client contacts

- Team Management and People Development - Lead & motivate FLM and team to ensure their development through direct coaching/feedback through frequency based and Adhoc as required, Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs Effectively manage rewards/recognition, appraisal & incentive programs

- Create cross-functional teams to encourage cross versatility and efficiencies

- Drive organisation values & adherence to the policy guidelines

- Initiate and drive brainwaves & process excellence projects for continuous improvement and effectiveness

- Internal co-ordination with Projects and EUs to meet SLA standards

- Any transitioning support

- Insurance knowledge is must General Insurance P & C domain knowledge would be preferred

- Key Job role includes

- Client Management

- Stakeholder management

- People Management

- SLA/KPI/Process management

- Knowledge of Lean Six Sigma is preferred

- Should be willing to work 24X7

Span of Control To supervise and lead a team of close to 80+ FTEs

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 30th May 2020

Key Skills:

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