• WMI App Support Analyst Jobs in Hyderabad,India - 25311160

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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

The speed of technology The influx of data Shifting regulations Increased customer expectations

Thats where youll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements Mastering complexity is a constantly changing and evolving challenge one that only a few people can embrace and thrive upon

If you see your opportunity in complexity, then we are the right fit for you

Application Support Analyst within the WMI Technology Support Team

The Application Support Analyst will have a strong IT background in a Microsoft Windows Server, IIS and SQL Server environment, either within application support or a service desk environment

The Application Support Analyst will have a passion for problem solving and dealing with customers

WMI Application Support Analysts are accountable for the delivery of a Quality service, driving for excellence in all their work activities

Be responsible for running approx 150 time critical tasks across a 24 hour period

These tasks fall into 7 broad categories

1 Batch Monitoring


3 Monitoring

4 Communication

5 File Transfer

6 Reporting

7 Workaround

Event Monitoring

Review and act upon events automatically generated by the event management system

Smoke Tests

Execute a selected set of validation scripts with critical functionality to verify an application is ready for testing

Health Checks and Monitoring

Verify and continually monitor the production environment to ensure it is available for use by the business and customers

Primary Skills

Required experience

Application support / bespoke software support

Microsoft windows Server / IIS / SQL Server

Excellent incident and problem solving skills

Excellent communication skills

ITIL Foundation

Usage of a recognised Service Management Toolset (eg Service Now)

Understanding of a third party financial services organisation and the business services that they provide to their clients

Minimum 1 years experience in a similar role

Excellent time management and prioritisation skills

Hands on experience of supporting applications that utilise Microsoft Windows Server / IIS / SQL Server

Hands on support experience of large complex Oracle / SQL databases

Hands on support experience of XML messaging

Strong verbal and written communication skills

Must be results driven and believe in teamwork, collaboration and initiative

Experience of working in high pressure environments

Ability to manage repeatable standard processes

Ability to forge strong relationships with internal customers and business areas

Good working knowledge of MS Office

Ability to manage an incident through to resolution

Experience of working within a shift pattern

Experience of working within an ITIL Environment

Knowledge or experience in the following areas would be advantageous, but is not essential

Financial Services industry experience

Experience of working with XML files

ITIL Intermediate level either Service Operation (SO) or Operational Support and Analysis (OSA)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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