• Willis Towers Watson - Assistant Manager - Global Human Resource Shared Services Jobs in Mumbai,India - 23807925

  • Willis Towers Watson
  • Save Job
  • 7 - 12 Years
  • Posted : above 1 month

Job Description:

Key Result Areas

1 Responsibility of the day to day line management of the team, including their development though coaching & team building

2 Ensuring the work is completed within SLA and quality targets

3 Continuously looking for improvement in efficiency / quality and ensuring we have mechanisms in place to measure the success

4 Publish monthly management information to show trends in performance against Key performance indicators

5 Investigate errors and omissions with the team, escalating any areas of concern to Management

6 Review, recommend and implement solutions to streamline and update standard operating business processes including the production of supportive documentation to ensure business continuity

7 Grow the scope of services offered by the center in line with the project plan

8 Effectively manage stakeholder relations globally to ensure a consistent best approach is applied whenever possible

Knowledge, Skills & Experience

Essential

1 Communication Is able to communicate clearly and succinctly in a variety of communication settings and styles

2 Proven track record of managing people to get results

3 Strong track record of managing stakeholders at senior levels both on and offshore

Desirable

4 Some knowledge of HR practices in an international setting

5 Project management skills

Behaviors / Competencies

1 Customer Focus- Is dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in the service provided

2 Decision Quality makes good decisions based upon a mixture of analysis, wisdom, experience and judgement Sought out by stakeholders for advice and solutions

3 Building effective teams Blends people into teams when needed, creates strong morale in the team Shares and wins successes; fosters open dialogue, creates a feeling of belonging to the team

4 Planning Accurately scopes out length and difficulty of tasks and projects; sets clear objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems; measures performance against goals and evaluates results

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 13th Apr 2020

Key Skills:

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