• WebLogic Server Senior Support Engineer Jobs in United States Of America - 23852744

  • United States Of America, Usa

Job Description:

WebLogic Server Senior Support Engineer - 19000OH4

Preferred Qualifications

In this role, you will troubleshoot and resolve simple to highly complex technical issues related to Oracle WebLogic Application Server & related technologies such as J2EE (Java, EJB, JMS, Java Security, JVM, Performance Tuning ; Clustering etc)

Please note This position will require working in Oracles office The base hours are either 830 am - 530 pm or 1100 am - 800 pm Local Time, Monday through Friday The flexibility to work beyond standard business hours, to include weekends and holidays, may be required Adjusted work week may be an option



4-7 Years of experience in Design / Development of J2EE Application, Administration / Configuration of Application Servers (WebLogic / JBoss / WebSphere, etc )

Hands-on experience with cloud computing platforms, such as Oracle Cloud, AWS, Microsoft Azure, Cloud Foundry, Salesforce, etc

Hands on experience in J2EE Server Technologies such as Java, JSP / Servlets, EJB, any J2EE Application Server - Preferably (WebLogic Application Server) is MUST

Experience in Server Side J2EE - JMS, Java Security ; Web Services ; JVM ; Cluster Technologies ; Web Services ; XML is MUST

Experience in operating systems (Linux, Solaris), networking and database preferred

Exposure to other Middleware Products such as SOA, IDM, Portal, etc a plus

Customer Management

Ability to understand customer problem and provide technical solution in timely manner

Ability to understand customer urgency and sensitivity of problem

Ability to view customer situation holistically instead of just single transaction

Ability to speak confidently and communicate clearly with customer and customer management

Ability to work well with demanding customer environment and delight customer

Strong verbal and written communication skills

Strong adherence to Process and be process champion

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Support

Travel Yes, 25 PERCENT of the Time

Location US-UT,Utah-Lehi

Other Locations US-FL,Florida-Orlando, US-CO,Colorado-Colorado Springs

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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