• Webex Calling Operations Support Manager Jobs in United States Of America - 23852115

  • Cisco Systems Inc.
  • United States Of America, Usa

Job Description:

Webex Calling Operations Support Manager


Houston, Texas, US

Area of Interest

Engineer - Software

Job Type


Technology Interest

Collaboration, Video, Software Development, Testing

Job Id



What Youll Do

Your role requires experienced knowledge of TCP/UDP networking technologies and Linux server administration A good working knowledge of VoIP communication protocols is also required Hands-on experience with BroadWorks software applications, and/or other VoIP networking gear administration is preferred Software development skills (Java, PERL, etc) would also be considered a plus

You will be expected to lead a team responsible for complex problem resolution and troubleshooting activities Responsibilities also include providing oversight, monitoring, and maintenance of various software applications, several database technologies, and a variety of network components Other duties include holding technical conversations with customers and managing escalations, researching, proofing, and authoring technical documentation

Who Youll Work With

You will work with the global Webex Calling team Webex calling offers a fully led, scalable SaaS model that enables customers to quickly and cost-efficiently deploy our integrated suite of communication and collaboration services to their business customers

Who You Are

You will be responsible for regional support of the Webex calling service to meet and exceed operational SLAs

You have a minimum of 7 years of experience in supporting a team responsible for a 247 high-availability production environment and will have an in-depth understanding of IP networking protocols (TCP/UDP, DNS, HTTP, VoIP, SSL, etc), demonstrable expert troubleshooting techniques

Our minimum requirements for this role

Establishes processes and procedures for providing 24x7x365 monitoring of service availability

Works closely with engineering teams to create services that are maintainable, available and easily upgradable

Defines operational processes for engineering handoff to operations of new products

Responsible for working with engineering to manage technical issues/escalations on network elements

Participate in technical reviews, validation efforts, and acceptance meetings of all new products delivered to Operations

Excellent organizational skills, and oral and written communication skills

BS degree in engineering or equivalent experience required

A thorough background check and references will be required

Skills, knowledge & attributes

Strong quantitative and analytical aptitude, with extensive knowledge and experience in data analysis and system solutions Able to present, organize, and convey complex problems or issues within and across other functions
Self-motivated, self-discipline, creative and determined to reach goals and objectives with minimal management intervention and control Ability to work both independently, and as part of a team in the completion of important projects and major initiatives
Sound judgment, coupled with strong decision-making skills Highly organized with excellent follow-through
Strong written, oral, interpersonal and presentation skills Ability to build relationships
Demonstrable, strong customer-service attitude


7 years of experience managing teams supporting real-time applications
Ability to work multiple projects concurrently within established timelines
Demonstrated ability to learn and embrace new and changing technologies, applications, and solutions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

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