• WebCenter Sites Technical Support Engineer Jobs in Romania

  • Romania
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

WebCenter Sites Technical Support Engineer - 18001JZ8

Preferred Qualifications

Middleware -> Webcenter & Data Integration -> Webcenter Sites

Required Technical Skills

Analyzing database data structures and performing administration tasks relating to normal and abnormal operations (Oracle, MS SQL Server or DB2)
Administration of Java application servers including deployment and troubleshooting deployments (Weblogic, WebSphere, Tomcat or JBoss)
Operating system administration and installation (Windows, Solaris or Linux)

Preferred Technical Skills

Experience developing Java Web Applications using JSP, HTML and Java
Experiencing debugging SQL statements, syntax and execution
Administration and troubleshoot WebServers (Apache or IIS)
Administration and troubleshooting of FatWire Content Server / Oracle WebCenter Sites
Networking technology and concepts (Software Firewalls, UDP/TCP connectivity)
Authentication services including troubleshooting interfacing technology (OpenLDAP, Active Directory)

Customer Management

Ability to understand customer problem and provide technical solution in timely manner
Strong proven problem solving skills
Ability to understand customer urgency and sensitivity of problem
Strong Verbal and Written communication skills
Ability to speak confidently and communicate clearly with customer
Ability to work well with demanding customer environment and delight customer
Strong Adherence to Process and be process champion

Product and Technology

Troubleshoot and resolve simple to highly complex technical issues related to Oracle Webcenter Sites and associated technologies like Webcenter Portal, Weblogic Application Server and Database

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Travel No

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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