• We Have Customer Support Executive Jobs in Ahmedabad,India

  • Dev Information Technology Pvt Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

SUMMARY
The Support Representative is responsible for receiving, investigating and responding to all clients
inquiries or issues regarding installation, configuration, account access, general pre-sales and various
other Level 1 support issues via phone, ticket or e-mail They will be responsible to handle inbound calls
They will troubleshoot problems and coordinate with various internal departments or team levels to
resolve problems

KEY RESPONSIBILITIES
Provide prompt and courteous help desk telephone support to clients
Understand the clients issue, comprehensively document it in the ticket, attempt to resolve it;
escalate to the proper team (if required)
Working closely with peers / supervisor to identify and raise issues to improve customer
satisfaction and experience
Perform tasks / activities following the Standard Operating Procedure or Knowledge base
Monitoring network and server event alerts
Assist client in processing their requests EG
Setting permissions
Resetting passwords (FTP, FrontPage, Email, Stats, SQL)
Client side email configuration
Client side FTP configuration
Control Panel
Domain Renewals
DNS transfer
Registrar transfer
Domain name pointer
New Domain name registration

SKILLS AND EXPERIENCE
Excellent spoken English is mandatory, knowledge of French language will be an advantage
IT ticketing systems and remote management tools
Strong communications skills, ticket-focused customer support with aptitude for providing great
service
Good analytical and problem solving skills are mandatory
Ability to remain calm, composed and articulate when dealing with tough customer situations
Above average typing speed (40 wpm or more)
Basic understanding and experience in working with LAMP/WAMP
Basic troubleshoot skills on SMTP/ POP/ IMAP protocols and The Domain Name System (DNS)
Basic troubleshoot skills on FTP/SFTP, Web, Firewalls and the internet fundamentals
Basic troubleshoot skills on WordPress, Joomla, PHP, NET
Basic knowledge of MySQL, MS-SQL database functionality
Open minded, desire to learn, quick thinker, creative problem solver
Team player which advocates a team concept

QUALIFICATIONS AND CERTIFICATIONS
Post-secondary school education in a related field or an equivalent
Minimum of 1 years experience in a customer support role
Desired to have any of A , MCP, MCSA, MCSE, CCNA or equivalent certification

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

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