• Watson Health Clinical Support Specialist Jobs in United States Of America - 25311041

  • IBM India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

This position will be located in Daytona Beach, FL

The Watson Health Clinical Support Specialist specializes in performing problem determination and problem source identification in software environments Responsibilities include focusing on individual/team/department/ operational objectives

Responsibilities include Be responsible for performing the duties and jobs of the Support Specialist by responding quickly and appropriately to help requests, work will include supporting remote users and sites
Adhere to Helpdesk SLAs and agreed to response times Document common help requests and solutions Work to solve root causes of recurring problems
Accurately document all support activity in the tracking system in a timely manner
Contributes positively towards the achievement of performance targets in all aspects of the teams activities
Effectively communicate with management and teammates in all stages of work
Demonstrate soft skills and technical skills that contributes to client satisfaction
Collaborate with our group and others within our business unit to provide seamless problem resolution
Demonstrate ability to respond and update to customer issues in a timely manner, where applicable
Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education
Identifies and communicates improvements in the work process for customers and peers
Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)

Strong knowledge of computer hardware such as workstations, servers & storage devices required
Strong knowledge of workstation & server OS platforms required
Strong knowledge of network infrastructure and communication protocols required
Degree from a Technical College/University or equivalent experience

Familiarity with database technologies such as SQL, DB2 & Oracle required
Strong customer service, documentation & communication skills required
Ability to manage & prioritize multiple work assignments with minimal supervision required
Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required
1-3 years experience using/administering medical information systems such as RIS, PACS, HIS or EMR solutions
Understanding of clinical workflow in a medical imaging environment
Familiarity with DICOM and/or HL-7 standards
Bachelors Degree preferred in one of the following areas Biomedical
Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics

IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors We aspire to improve lives and give hope by delivering innovation to address the worlds most pressing health challenges through data and artificial intelligence insights

What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

US Citizenship required

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Preferred Education Bachelors Degree Commissionable No

Key Job Details CountryUS
CategoryProduct Services
Required EducationAssociates Degree/College Diploma
Position TypeProfessional
Employment TypeFull-Time
Contract TypeRegular
Req ID271689BR

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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