• Walkin Drive For Customer (inbound) /semi Technical Service Altran Jobs in Gurugram - 23779009

  • Gurugram
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

Hi Folks,
Altran is hiring for Customer Support (Inbound Process)Profiles & Semi Technical Customer Support Profiles for one of the Worlds Leading Network Equipment Manufacturer on 12th Oct 2019 Gurgaon & Jaipur Location
Job Title Associate Engineer- Operations/ Engineer- Operations/ Sr Engineer- Operations
Experience 9 months - 9 Years
Interview Date 12- Oct-19
Timing 1000 AM -300 PM
Gurgaon ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018
Jaipur Hotel Fortune Select Metropolitan,Near Nehru Sahkar Bhawan, C-Scheme, Bais Godam Circle, Jaipur - 302 001
Qualification- Any Graduate
Timing Rotational Shift/ Day Shift
Openings 80+ positions
Job Location Gurgaon

Candidates working with any kind of International Voice based customer support/ Semi- Technical Support/ Banking Support/ Product Support are the preferred ones
Candidates must possess Best-in-class Communication skills to provide premium level support to our valued Customers


Both side cabs service
Medical Benefits
Night shift Allowance
Attractive Salary Packages
Job Overview
First point of contact for customers calling for support Engineer is expected to interact with customers to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting

Core Skills

Excellent Soft skills to build customer rapport for an effectively controlled interaction
Direct Customer Handling Experience
Excellent written & verbal communication skills in English
Good typing speed and ability to take notes while talking to the customer

Responsibilities and Duties

Handle incoming calls for TAC
Ability to be analyze the problem for our customers
Contribute in our effort to reduce complexity by generating new ideas/solutions
Validation of the business impact/severity
Validate entitlement for support
Attain a problem description
Determine the TAC team to route the case to and confirm with the customer the next steps in the support process
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Utilizing software, databases, scripts, and tools appropriately
Behavior & Traits
The candidate is expected to be a confident individual who is continuously looking to drive accurate and timely resolution and deliver a low effort customer experience We need the candidate to be
A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations
Ability to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call
Excellent documentation skills (Documenting interactions, collecting necessary logs etc)
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Demonstrates strong ownership of the issue and works well with other organizations taking accountability
An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
Ability to ask probing questions and diffuse tense situations
Regards Ritu Singh HR Team,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 08th Apr 2020

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