• VP - Policy Issuance & Group Business Jobs in Gir,India - 25317737

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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Job Code MLI11504 Job Title VP - Policy Issuance & Group Business

Experience 13 - 20 Location India>Haryana>Gurugram -90A

Functional Area Role Branch Mgr


VP - Policy Issuance





Reporting to

SVP Chief Customer Officer





Team size (D/I)



Individual Business - Single point accountability of managing end-to-end issuance of all new business (Retail - 5000 cr INR) for meeting Mgmt/Board plans of FY20 whilst ensuring 100 PERCENT adherence to KYC/AML guidelines & regulations laid by regulator and Max Life

Group Business - Managing the Group operations fulfillment processes including new business issuance, renewals, surrender/maturity payouts, customer service and master policy holder set-up for GCL and GTL clients

Insta Issuance - Formulation and implementation of acquisition & on-boarding journey for existing and new customers on a new system (mPro), ensuring cost efficiency and NPS during design stage; with a specific focus on the proprietary channels, meeting the requirements of the Banca partners and Partnership distribution

Internet Operations Responsible for a few processes of policy issue for customers applying on the website, eg - Data Entry, Client ID and Dedupe


Individual Business FY20 5000 cr of new premium issuance across 5 lac policies, 60 PERCENT issued in a day, with NPS 65 PERCENT

Group Business FY20 600 cr adding 2 million members, fastest COI issuance in the industry

Internet Business FY20 125 cr of new term premium issuance across 2 lac policies

The incumbent is e part of planning and reporting processes with each business head and their teams viz Axis Bank, Yes Bank, Rest of Banca, Agency, Group, IM/IMF, CAT, SPARC and Internet, and causes direct positive impact in realization of business volumes every month

65 full time employees with seven direct reports, 55 temporary staff, 300 outsourced staff across 4 material business partners managing outbound and inbound calling for verification, data entry, and quality check; Rs ~17 cr OpEx for FY19


Forecasting and meeting business plan

o Monthly forecasting to be done 60 days in advance to ensure that hiring of FTEs/vendors is in place to support business for processing at data entry, QC , funnel management , underwriting and verification calling

o Create and send business forecast for CDO by 25th of the month and ensure business numbers on issuance are met

o Meeting business plan on new business for all channels and ensuring conversion targets and plan including clearance of welcome call verification

o Highlight variance in applied/Year on year applied variance /inventory view to Management and Distribution in advance to take corrective action proactively

o Work with all stakeholders including Finance, CS &POS, UW and distribution to plan year end to end month-end extension of paid business and reporting when required

Business partner Management

o Manage data entry, printing , scanning , archival vendors , e commerce funnel management and incoming call center, outbound verification call center, to ensure readiness in staffing to ensure processing capacity across all months

o Train and certify all operators in process and scripts to ensure high levels of accuracy and compliance to all requirements with superior customer experience

o Engage regularly with business partners to monitor and improve performance

o Ensure adherence to PII/Info sec norms in all business partner sites

o Ensure accuracy in billing and Reward and penalty imposition

Graduate / Post Graduate in Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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