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  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

VP, CB Application Support Lead Req # 190065273

Location Hyderabad, TG, IN

Job Category Technology

The Application Support Lead within a Production Management team is responsible for technical support of production applications and infrastructure and managing it

Application Support Lead handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders

In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams

The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage

The application support analysts will be pivotal as we transform to Agile/DevOps model , some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners

As a Production Management Support, you will join the Consumer Banking Production Support team The team provides L2 support for Retail applications, the ATM as well as POS platforms of Chase Some of the vendor applications used by the team include SDP, Base24 for the Debit and POS platform maintenance and Support In addition, The L2 support team is actively working towards the DEVOPS & SRE model

As a Production Management Support, the candidate will be responsible for providing L2 support for Consumer Banking applications with deployments and Incident management of ADTT based services and processes A keen attention to detail, problem-solving abilities and solid knowledge base are essential


Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages

Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives

Ensures information controls, back-up and recovery strategies are in place across all environments

Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring

Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

Develop and maintain relationships with technical staff, end users and clients

Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Demonstrate creativity, innovation and high performance


10 year of hands-on experience in Production Support/Engineering

7 year experience managing UNIX/Linux/Aix environment

7 year experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc)

1-3 year experience in UNIX shell, Perl, Python, Ruby or similar scripting languages

1-3 year experience utilizing scheduler software such Control-M or Autosys

1-3 year experience apache/tomcat/WebSphere and WebLogic

Knowledge of Base 24 application, and infrastructure architecture

Nice to have Proficiency in one or more general purpose programming languages TANDEM platform with TAL / pTAL, COBOL / SCOBOL and C / C , with systems support and Application Support experience using ACI Base24

Understanding of HP Non-stop servers with Guardian OS and OSS

Experience with ACI Base24 Classic ATM and/or POS and XPNET, Oracle Golden Gate, TSS, ICE

Experience with Financial Industry / Payment processing

Knowledge on Coding, debugging with inspect and writing TACL script

Inclination towards variety of open source technologies and cloud services (AWS/GAIA)

Experience with automation/configuration management

Strong analytical & trouble shooting skills required

Experience in Disaster Recovery planning and test execution

Knowledge of Splunk, WILY, Geneos, Dynatrace is a plus

Knowledge working in Scrum/Kanban is a plus

Experience working with scheduling tools like Autosys/Control-M is a plus

Experience supporting mission-critical platforms/applications desirably in financial services industry,

Experience in a client facing role (external or internal)

Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

Strong knowledge of relevant applications and development of life cycles

Ability to influence and drive change at senior levels

Leadership skills, drive for continuous improvement

Excellent interpersonal, relationship and negotiating skills

Commitment to attract, develop and retain talent

Experience in a client facing role (external or internal)

Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes

Strong knowledge of relevant applications and development of life cycles

Excellent written and oral communication skills

Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence

Strong communication skills, verbal and written

Able to multi task in a high pace environment and drive efficiencies to change the bank

Strong ability to act and influence as change agent

Demonstrate Leadership drive & professional courage

Takes Ownership and is solutions oriented

Team player and able to work effectively across multiple teams and LOBS

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits Youll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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