• VP / AVP , Senior Support Engineer Jobs in Singapore - 26175464

  • DBS Bank Ltd
  • Singapore

Job Description:

VP/AVP, Senior Support Engineer (Consumer Finance Technology), Group Consumer Banking and Big Data Analytics Technology, Technology and Operations - ( WD07014 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


As Senior Support Engineer within the Consumer Finance Platform, you will be responsible for the service delivery of the applications for the platform regionally
With your solid experience within application support, you will help develop process/practices/tools as well as manage teams to support the following technology related activities for the platform
Corrective maintenance to fix defects and manage high severity incidents
Preventive maintenance to prevent problem re-occurrence
Recurrence activities to keep mission critical applications running

Manage high severity incidents with customer impact with focus of recovering services as soon as possible
Manage incident trends with focus to close the loop on problems/incidents
Drive root cause analysis to prevent recurrence of problem incidents
Manage activities to ensure availability of applications meets SLAs
Manage business volumes against IT resources allocated to ensure adequate capacity
Manage patch management strategy
Manage certificate and encryption key renewals
Contribute to continuous improvement within the team
The candidate should value simplicity and impact, work comfortably in a collaborative, agile environment, and have the ability and desire to learn

Key Accountabilities

Assist in leading a team of support engineers and drive up service delivery capability within the teams regionally
Improve systems and applications stability
Improve mean time to recovery for incidents
Meet critical application availability targets
Identify and drive opportunities for service improvement
Contribute to innovation in solving problems


Minimum 5 years of relevant experience in managing 24/7 production support team (L2/L3) preferably in Credit Card domain
Minimum of 10 years technology experience, experience in one or more of the following C, Java Script, Java and Python
Very good analytical and problem solving skills with good understanding of technical risks emerging out of architecture decisions
Development skills with experience in real time, distributed and highly secured environments
Incident management tasks related to root cause analysis, problem management and blameless post-mortem
Ability to communicate complex incidents and deep underlying issues, performance analysis and fine tuning of real time and batch systems, coordinating with all support teams in both Application and Infrastructure areas
Support the application of DBS enterprise DevSecOps pipeline for promoting software into higher environments through validation and gating
Understand complex architectures and well versed with design patterns
Ability to debug and optimize code and to automate routine tasks
Prior SRE experience is highly regarded
Passionate about solving operational problems and executing continuous service improvement plan, monitoring, process improvement and automation
Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity
Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities
Experience in managing Capacity Monitoring, Server Patching (Production environment)
Experience in managing Bank wide DR, BCP coordination / scheduling

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 12th Aug 2020

Key Skills:

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