• Voice Quality Analyst Jobs in Gurgaon,India - 25374978

  • Cocentrus
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Required Voice Quality Analyst

Experience  6 Months to 3 Years

Location    Gurgaon

Working Hours  Rotational shift Depends on the project 

                                0730 pm to 0430 am 

                                 200 pm to 1100 pm

Working Days  Monday to Friday (Saturday & Sunday Off)

Voice Quality Analyst would be responsible for-


  • Auditing This would include auditing of reported Survey calls and the other types of calls like short calls/live monitoring etc to improve Operations team’s performance by identifying areas that did not meet pre-established performance standards

  • Providing constructive feedback on all the identified areas of opportunities

  • Conducting training and briefings - New-Hire/Project training

  • Performing mock calls with the new hires, post-training to determine the readiness before they go live

  • Performing mock calls with the RAs, post-training before the launch of project fieldwork

  • Identifying the areas of improvement and developing programs to improve the overall Quality

  • Establishing a positive work relationship and collaboration with other members of the Voice Quality and operations teams

  • Required Skills 

  • Should be proficient in the English language (Proficiency in more than one foreign language is preferred)

  • Highly energetic and self-motivated

  • Should be comfortable working in rotational shift timings

  • Please Note Share me your updated CV 


    Anjali-HR Sourcing Team



    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Voice & Accent Training
    Salary : As per Industry Standards
    Deadline : 10th Jun 2020

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