• Voice and Network Admin Jobs in Gurugram

  • itForte Staffing Services Pvt Ltd
  • Gurugram

Job Description:

The Voice and Network Administrator will collaborate with other operations team members to support company s internal voice and network infrastructure This resource will handle day to day incident response, change management, problem management, and some project implementation work as needed All work will be driven by system monitoring tools as well an enterprise ITSM platform

Incident Response

- Prioritize and resolve incident tickets including immediate escalation and urgent issue resolution

- Collaborate to enhance system management, maintenance, and monitoring strategies

Change Management

- Follow change management procedures to modify production infrastructure

- Coordinate all communications and end user notifications

-Implement proactive testing efforts to avoid future downtime

Problem Resolution

- Improve system reliability with proactive problem identification

- Own and manage complex problems

Project Implementation

- Collaborate with the project engineering team to facilitate project tasks

Documentation and Training

- Maintain and update production infrastructure documentation

- Generate knowledgebase articles to assist other team members

- Cross-train other operations team members


5+ years related experience

CCNP certification (current) or demonstrated equivalent knowledge

Ability to understand and analyze packet captures to solve complex VoIP and Networking challenges

Strong routing and switching experience

Strong Cisco Call Manager experience

Experience troubleshooting and managing telecommunications circuits

Cisco Unity Connection

Networking protocols and technologies to include TCP/IP, BGP, VPN, Trunking, Spanning Tree, and Layer 3 switching

Demonstrated experience with the operation of Cisco network switches and routers and IOS commands

Monitoring strategies and deployments

Ability to work in a collaborative team-oriented environment

Strong written and oral communication skills

Ability to mentor and serve as the escalation point to other team members


Cisco firewalls

Cisco Telepresence

Cisco Webex Administration


Cisco Unified Contact Center Enterprise

Zoom Call Recording

Wireless networking

F5 and Kemp Load Balancer

Cisco Nexus

General systems management including Active Directory and Windows Server management

They offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then it is the place to build your career


Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

itForte Staffing Services Pvt Ltd
Information Technology and Telecom sectors with their exponential growth in the last two decades, constantly changing technology landscape and increasing systems complexity have thrown up many challenges for the companies worldwide, the top among them being the shortage of qualified and experienced staff While there is no dearth of generalist placement consultants in India, who with one size fits all approach, cater to the IT and Telecom sectors as well However, considering the specialization and complexities involved, IT&T recruitment requires a high level of industry expertise and a focused vision, which most of these placement agencies lack It is with this vision that itForte was founded to address the need for quality resources for the IT and Telecom sectors

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