• VMware Inc - Site Reliability Manager - CI/CD/AWS Jobs in Chennai,India

  • VMware Inc.

Job Description:

Job Summary

- To be a member of the Command Center with the focal point for the success of our enterprise-class SaaS service offerings across all of VMware

- The Command Center increases overall confidence in the services that are being delivered and ensures proper communication to VMware customers during any disruption of normal operations

- This position requires experience developing integrations between monitoring and collaboration tools with service owners and establish processes to exercise judgment within defined procedures and practices to determine appropriate action

- This role offers an exciting opportunity to work across multiple technology domains and engage in the latest and greatest technology services being developed at a world-class company

Team Responsibility

- The Command Center Engineer is a member of the highly visible Cloud Services Operations team and is a core member of the VMware Cloud Productivity and Engineering organization (CPE)

- As a member of the Command Center, you will be functioning in a world-class team respected for its innovation, execution and collaboration operating a worldwide organization

- The team ensures continuity of VMware SaaS Services that impacts any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year

- The Command Center is expected to provide a reliable service with an enterprise-level SLA and must strive for 100% customer support satisfaction

- The primary objective of this team is to oversee and ensure critical applications and services provided are available and working as expected for customers and subscribers

- The secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration

Role Responsibilities

- The SRE Manager will be a member of the Command Center leadership team and has full accountability & ownership of Vmware SaaS and Internal/External Infrastructure Operations

- This position is responsible for developing and leading the reliability process in a manner that will have a direct impact on uptime, efficiency, cost management, quality, safety, customer satisfaction and ultimately innovation

- Key activities for this position include developing, owning, and driving maintenance reliability practices that will focus on building a world-class reliability system

- The ideal candidate will have a strong technical background with Linux, AWS, Azure, GCP, Windows, and VSphere as well as develop skills in a modern scripting language like python, ruby, or go

Required Experience

- Strong communication skills with an ability to relay incident details expeditiously, concisely, and accurately

- Highly motivated, quality-conscious self-starter that requires little to no supervision

- Investigates and resolves customer complaints and inquiries (ie, emergency and non-emergency)

- Identify, receive, triage and act upon events and incidents coming from various SaaS services

- Consistently meets or exceeds established Command Center key performance indicators (KPI- s)

- Work per escalation, notification and incident practices

- Monitor the availability or the CI/CD environments

- Working under pressure in production environments running production customer workloads and services

- Previous knowledge or strong desire to learn about crisis management issues

- Ability to work with geographically disperse teams part of a worldwide operations team

Required Qualifications

- You have 8+ years of software engineering or site reliability engineering experience in a highly customer-focused environment

- You have 2+ years of experience successfully managing a team of 5-8 engineers on large-scale projects that included technical deep-dives and production troubleshooting in the areas of distributed systems, debugging, performance

- You possess strong leadership skills and the ability to motivate teams

- You will bring a strong perspective and collaborative partnership that drives change, and motivates engineers to develop simple solutions to complex operational or reliability challenges

- You have experience formulating a teams technical strategy and roadmap, and youve collaborated and partnered effectively with several other teams

- You have experience building services and systems, have successfully taken projects from inception to production, and are comfortable diving in to provide leadership for major projects when needed

- You are capable of leading a discussion with upper management and are able to tailor the level of technical detail to suit your audience

- BS in Computer Science or equivalent experience

Additional Qualifications

- VMware Product Knowledge in vSphere, ESX, Virtualization and other VMware Product families

- Next generation application delivery and deployment methods, containerization, orchestration, etc

- Automation background (Rest-API, Ruby, Chef and more)

- Good working knowledge of at least one public cloud such as AWS or GCP

- Experience with infrastructure configuration and/or workflows tools; ie Puppet, Ansible, etc

- Knowledge of build automation and continuous integration/delivery processes and tools Git, Gerrit, Jenkins, Docker, Nexus, Artifactory Selenium

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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