• Virtual Xcellence - IT Technical Support Engineer Jobs in Delhincr

  • Virtual Xcellence
  • Delhincr
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

We have an urgent opening for IT Tech Support Engineer

Qualifications BTech/BE Degree in Information Technology, Computer Science or relevant field, Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Experience 1 to 3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

- Hands-on experience with Windows/Linux/Mac OS environments

- Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and troubleshoot Hardware & Software technical issues

- Familiarity with remote desktop applications and help desk software

- Excellent problem-solving and communication skills

- Ability to provide step-by-step technical help, both written and verbal

Responsibilities

- Identify solutions to software and hardware issues

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Track computer system issues through to resolution, within agreed time limits

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Follow up with management to ensure the IT systems are fully functional after troubleshooting

- Prepare accurate and timely reports

- Document technical knowledge in the form of notes and manuals

If interested, please share your updated resume ASAP

If you have any references for the same, please forward

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

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