Job Description:

Are you curious about new platforms and technologies and have a desire to deliver world-class customer service Are you excited by the idea of owning a problem and innovating on behalf of customers Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years
Amazon introduced the first Kindle in 2007 at that time, it offered 90,000 eBooks and sold out 55 hours after the announcement Since then, we have expanded to become the best-selling e-reader family in the world We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice Alexa is now integrated with over 20,000 third party devices from 3,500 brands Alexa has 50,000 skills and developers in 180 countries Want to know more, join our team!

Technical Support Associate- VTS- India
Virtual Technical Support (VTS) - It is a Work from Home model for India D2 VTS which deals with Devices & Digital content VTS associates are expected to work from a home location approved by Amazon for all scheduled hours It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality

Knowledge & Skills Required

Desired skills Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Well versed with different features of smart devices and application
Knowledge about Amazon Devices & Digital content
Should be flexible to work in shifts

Preferred Criteria Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment They will be creative and analytical problem solvers with a passion for excellent customer service
Customer Focus Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations


Qualifications required

Minimum qualification is 10 2 Any graduate/ PG is eligible to apply

Shifts Rotational
Benefits NSA, OT, ZETA and Internet Reimbursement About Amazoncom

Many of the problems we face have no textbook solution, and so we-happily-invent new ones Jeff Bezos

Amazoncom a place where builders can build We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazoncom Developers can build any type of business on Amazon Web Services and scale their application with growing business needs

We want you to help share and shape our mission to be Earths most customer-centric company Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA We do this every day by inventing elegant and simple solutions to complex technical and business problems Were making history and the good news is that weve only just begun

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company

We made our foray into the Indian market with the launch of Jungleecom, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores In June 2013, we launched wwwamazonin for shoppers in India With wwwamazonin, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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