• Virtual Relationship Manager-Digital Banking : Bank - Mumbai Jobs in Mumbai,India

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  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Hiring in Leading Banking sector for Virtual Relationship Manager Profile 


Location Andheri & Thane location


Experience 2 to 5 yrs




  • Department Phone Banking
    CEC - Relationship Manager - VRM 

    Position Grade - Deputy Manager/Manager 


    Virtual Relationship Model would be Tele based model where the customer is mapped to Tele RM, with complete ownership The RM is one point contact for customer with objective of Deepening; converting accounts to primary relationship; resolution of Queries and Escalations

    Job Role

        * Develops and expands existing High Net worth Customer relationships for liabilities

        * Deepens relationships sourcing family accounts

        * Cross sells bank products & builds penetration for remote banking channels like net/mobile banking

        * Informs customers of new products or product enhancements to further expand the banking relationship

        * Maintains complete relationship record for assigned customer accounts

        * Ensures high levels of customer service orientation to meet benchmark NPS

        * Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios

  • Urgent Opening in Bank on Bank Payroll!

    Looking for Passionate People who are good at servicing customers bank account and then Value add to their account

    Pofile Personal Banker

    Location Andheri

    Fresher Graduates are welcome

    Salary upto 30 k


    > Handling Inbound calls/ Making Outbound calls to alloted privilege customers

    > Resolving Customers query for their Saving account, Demat Account etc

    > Proactive Updates to customers on their investment opportunities in Mutual Funds, Fixed Deposits, Stock acquisitions, Insurance opportunities etc


    > Excellent English communication required

    > Good Convincing Skills

    > Graduation Compulsory


    > Leading Bank

    > On Bank Payrole

    > Pick up & drop facility provided till nearest station (Coming & Going)

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

    Job Title/Position Virtual RM- Outbound

    Reporting Position Virtual RM Supervisor

    Summarise briefly, why your job exists;

    Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,

    1 To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM)

    2 Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a window to talk to the bank whenever customer needs

    3 Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking

    Virtual Relationship Manager - Phone Banking MNC Bank Payroll call 7738521154- Priya

    Or email your resume 

    Hy Fly Consultancy

    Free Placement / No Charges

    Profile - Virtual Relationship Manager 

    Experience - 1 - 7 years

    Package upto 3L CTC

    Location - Navi Mumbai, Thane


    To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from

    other competitors

    Differentiated training to make them universal phone banking officers cross training in cards,

    liabilities, assets

    This skill will also do cross sales with assigned customer based mapped to them

    Measure of outcomes NPS, Service Level, Service Quality and Sales

    Responsible for quality communication and customer servicing within laid down productivity

    and service benchmarks

    Ensure customer delight and consistent service experience, including timely resolution of

    customer queries/issues

    Complete the logs specified by the process (End-of-day target)

    Adherence to Information Security norms & quality process norms

    To be aware of and comply with any updates about the process

    Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

    to the team as guidelines for improving performance




    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Telemarketing,Voice Process - Both BPO Type,Insurance A
    Salary : Rs 1.80 - 5.40 Lacs p.a.
    Deadline : 10th Mar 2020

    Key Skills:

    Company Profile:

    Not Mentioned

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