• Virtual Relationship Manager-banking Telesales Leading Bank Jobs in Mumbai,India - 25374781

  • Hy Fly Consultancy
  • Save Job
  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

  • To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer
    To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a window to talk to the bank whenever customer needs
    Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed
    So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set

    Job Responsibilities(JR) 6 8 Areas Actionable (4-6)
    Customer Engagement
    Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details
    Call handling as per defined standards
    Accurate resolution for customer queries
    Promoting Digital Banking services for a superior customer service experience
    Profiling of customers in order to aid right cross-servicing of Bank products
    Accurate logging and resolution of complaints
    Attrition control of customers
    Regular interactions with the customers and pro-actively assessing customer needs
    Deepening relationship by cross selling sticky products like Demat, Bill Pay, Advisory etc
    Ensure portfolio quality of relationship while racing considering eligibility
    Monitor large amount movements and account closure from the deposit accounts
    Ensure retention of customers
    Achievement of portfolio parameters
    Meet the defined objectives of the Portfolio managed by the respective VRM
    Right cross-sell of products basis profiling and engagement
    Penetration of products across groups
    Sales across all product segments-TPP, Assets, Cards etc
    Acquiring & grouping of all related IDs of the Primary ID
    Use of triggers to track maturity of FDs, movement of CASA balances etcand prevent outflow
    Ensure Staff are trained on product knowledge and requisite certifications
    Income to be generated at a customer level
    Interaction Quality
    Achieve Quality benchmarks defined from time to time
    Complete and accurate capture of call interactions, including profiling thereby aiding relationship management
    Audit and Service Quality
    Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
    Ensure accurate and timely submission of financial transactions& requests
    Adherence to set processes of updating customer interactions in CRM next
    MIS Reporting
    Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management

    Corporate Bank is Hiring Phone Banking Officer Freshers  

    We have urgent opening for Phone Banking Officer with an leading Bank in Mumbai

    Designation - Phone Banking Officer
    Education  Any Graduate - Fresher / Experience - upto 9years
    Excellent Communication Skill - English 

    Btech, BE, Bsc & Engineering Background - Please dont apply 

    For Females- 8am to 8pm (Any 8hours shift)
    For Males Occasionally Rotational shift (Night allowance provided)


    Job Location Andheri / Thane / Ghatkopar / Goregoan / Vashi / Belapur / Malad 


    Hiring on Bank Payroll



    For Hsc Fresher with Good Com Skills We have phone banking opening in belapur


    call/SMS/ Whatsapp on 7738521154 - Priya

    Email ur resume with subject line Phone Banking Officer - 


    Hy Fly Consultancy

    Free Placement / No Registration



  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Any Process - Both BPO Type, Banking -General
    Salary : Rs 1.80 - 3.80 Lacs p.a.
    Deadline : 10th Jun 2020

    Key Skills:

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