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  • 14 - 18 Years
  • Posted : above 1 month

Job Description:

Role Vice President - Transition

Location Gurgaon / Bangalore

- The incumbent will be responsible for Transition of Processes for the the outsourcing Business Vertical for the Organisation

- Will Lead a Team of Managers who will be involved in Transitioning business from the client to the offshore centers in india

RFP - working with Business & Transition Head supervision; not directly responsible for output

- Gather inputs from SME as per discussion with Business Head

- Create first level t-plan and cost, review with the Business Head and make changes as required

- Create summary view of cost as per requirement (by tower, by region, or any other cut)

- Draft responses to relevant RFP questions; all output reviewed by Transition Leader

During Transition

- Day-to-day transition planning & management (including escalations and issues/risk management)

- Understand the transition plan, focus on timelines and assumptions, seek clarifications if any

- Keept the project team aware of the Transition Plan

- Track day to day tasks as per project plan (today + 5 working days typically)

- Validate output by functions before its sent to customer example Training plans, SOP tracker etc

- Own completion of all tollgate deliverables including travel and site readiness

- Escalate pending activities as per escalation matrix for the project

- Maintain Action, issue, risk log and keep everyone updated about latest status

- Coordinate with customer PMO - dependencies, risks, issue logs

- Liasion with Change Manager / Leader for any overlaps in deliverables or reports

- Schedule calls as per governance matrix and prepare materials for calls as relevant

- Prepare toll gate docs and socialize for prep; make changes

Adherence to Transition Policies & Procedures

- Create project on CMP tool, schedule CMP calls and drive closure

- Create project on Gentrac, maintain latest status of project

- Initiate Change Request as relevant and as discussed with TL

- Trigger VoC survey roll out post tollgate signoff; share scores with entire project team

- Keep TL apprised of any exceptions due to arise in Deal Book and act as guided for exception approval

Experience & Qualification

- MBA with 14+yrs of experience & min 5+yrs experience into Transition for a Large Outsourcing Setup

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 18th Jul 2020

Key Skills:

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