• Vice President - Production Support Manager-MS Jobs in Bangalore,India - 25153264

  • JPMorgan Chase & Co

Job Description:

Vice President - Production Support Manager-MS Req # 190078525

Location Bangalore East, KA, IN

Job Category Technology

Production Support Engineer

Our Consumer & Community Banking Group d serves nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits Youll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers

As a Production Engineer (Associate), your mission is to work on assigned applications within Merchant Services to keep the applications healthy and running You will become an application SME on the application, building a relationship with AD to help drive application stability You will be responsible for reporting on your applications stability and providing training for global teams who provide production support for your application(s)

This role requires a wide range of strengths and capabilities

Key Responsibilities

Become an application SME, drive Incident Management and handle high priority incident calls

Troubleshoot errors in production

Working with AD, drive production stability

Maintain and improve application monitoring capabilities

Review implementation plans for accuracy and quality

Maintain runbooks and metrics data quality for assigned application(s)


Bachelors degree in a computer related field and 5 to 7 years related experience

Bachelors degree in other field and 5 to 7 years equivalent experience

Basic Qualifications

VOS Stratus Operating System

C/C and command macros

Knowledge in IPC (Inter-Process Communication)

Knowledge in Linux/Unix Operating System

Hands on in bash commands and Shell scripting

Hands on in awk and sed language

Exceptional interpersonal, written and verbal skills

Strong Analytical skills

Incident management Process

Change Management Process

Problem Management Process

Preferred Skills

Knowledge in HP-Service Manager ( or similar incident ticketing tools)

Knowledge in Monitoring tools such as Control-M ( or crontab)

Knowledge of RDMS (like Oracle SQL)

ITIL Foundation V3/2011 certified

DevOps certified

Experience in Payment processing/Cards industry a plus

When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $95B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th May 2020

Key Skills:

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