• Vice President, Design- Platform Services Jobs in United States Of America - 25700897

  • United States Of America, Usa
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Vice President, Design- Platform Services

Every day, more than 10,000 people at Capital One and external developer communities directly benefit from the work you and your 30 designers do Thats because youre leading the design of Capital Ones data ecosystemthe foundational, adaptive experiences serving analysts, developers, and data scientists the rich context they need to make great decisions that advance the business and customer experience

Youll lead the experience vision, evolution, and expansion of a new enterprise platform called The Exchange Its where internal associates publish, manage, find, and use data from across Capital Ones ecosystem Additionally, youll be partnering with lines of business leaders to identify, prioritize, and innersource new capabilities to The Exchange (thereby extending its functionality to new groups of users across the business)

Plus, youll be the creative leader for our internal Design System, which dozens of burgeoning products and platforms are leveraging to drive their experiences Finally, youll also lead our external-facing developer platforms, DevExchange and Capital One Tech

Specifically in this role, youll be accountable for a few things

Cultivating an empowered team of designers

Your team spans a few geographiesin our SF office on 3rd street, our campus in Richmond (VA), and also our headquarters just outside DC (McLean, VA) It includes a multitude of specialists and generalists in all design and research disciplines Theyre a super active bunch in constant communication, collaborating in design studios and experience reviews, or getting together for volunteer events and conferences

In your first 90 days, youll jump in to get to know them so you can best understand whats working and what needs to change Youll share your leadership philosophy so they know where youre coming from and what you expect of them, so you can all do the kind of work you care about while also advancing your careers, the business, and the experiences our associates have

Informing and driving outcomes, with Product and Tech partners

Also in the first 90 days, youll get in lock-step with your product and tech partners Together, youre making crucial decisions about the direction, priorities, and experience quality that hundreds of people reporting into your leadership circle will be accountable to inform and deliver So youll need to have a powerful imagination, and also be great at listening, inspiring, being direct, putting ideas on the table, and executing to achieve shared results

We live in a world where real-time data and AI-powered experiences are becoming the norm, and in which privacy and security are paramount Youre leading the design of our internal ecosystemthe operating system of Capital Ones futureand will be required to deeply understand the needs of our data producers and consumers So embracing the opportunity and responsibility to design experiences that enable others to do their best work--in a well-managed, secure way!--will be an always-on aspect of this job

Your peers in Integrated Experiences can help you on that, as they are aligned with some of our most high-need internal-facing audiences (Risk Management, Finance, Data Science, Machine Learning, Privacy and Data Ethics, Responsible AI) Plus, design leaders aligned to each customer-facing business (Card, Bank, Auto, Commercial, Small Business) can help, too

Holding a high bar for Experience Quality

Youll be accountable for experience qualitydefining the bar for what to expect from your designers, and making necessary tradeoffs to mitigate risks and continue iteratively delivering and learning on whats been released already

Under your leadership, your team will define learning agendas to guide design sprints and the underlying system design For example, how might we help associates find the data sets and APIs theyre looking for, and discover relevant new ones they might not have known about How might the interface adapt, powered by ML-driven experience models, so we can more quickly arrive at a future that propels our associates to spend more time solving hard problems and less time searching for data These are the kinds of questions youll guide your team to ask, create a strategy to answer, then measure as the year and experiences unfold


Whew! So, thats the gist of this opportunity And if we zoom out just a bit, this role reports into the Vice President of Integrated Experiences (Steph Hay) and is part of a larger Experience Design team led by Heather Winkle The Experience Design team stays connected across multiple locations through a weekly all-hands called Whats Up Thursday, where designers join to hear guest speakers, share their work, and generally support the growth of our discipline and each other Plus theres an annual lip-sync battle that gets pretty real


Basic Qualifications

At least 12 years of professional experience designing digital products

At least 5 years of people management experience

Preferred Qualifications

5 years of experience leading teams of people in a product or software company

Familiarity working on data-driven product and platform experiences

Experience in design thinking and human centered design

Demonstrated experience building relationships and influencing at the executive level

3 years creating design systems or working on platform design

Strong storytelling capabilities; an ability to weave key insights into a compelling narrative and rationale case

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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