• Vice President , Business Operations Jobs in United Kingdom - 23851604

  • United Kingdom, Uk

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Vice President, Business Operations


The VP, Business Operations will report to the Senior VP, Consumer Applications (O&T) This person will lead the Service Design, Service Operations, Bizops and Customer configurations functions for Consumer applications This includes oversight of high a highly visible and high growth area within New Payment Platforms (NPP)
This person is responsible for all Run related aspects of the program Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must The role of business operations is to be the production readiness steward for the platform This is accomplished by closely partnering with developers to design, build, implement, and support technology services A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations

The Role
Leads team and engagement in and improving the whole life cycle of servicesfrom inception and design, through deployment, operation and refinement
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
Own the maintenance of services once they are live by measuring and monitoring availability, latency and overall system health
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
Take a metrics driven approach to driving operational improvements and efficiencies
Take a leadership role in establishing the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
Build a culture of blameless postmortems and Practice sustainable incident response
Drive continuous improvements to optimize and reduce mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Ensure all operational needs are met by working with departments for Capacity planning, Development Services, Information Security, and other operational groups
Scale the team as NPP grows through M&A

All about You
Demonstrated strong knowledge and experience in ITSM, IT Infrastructure Delivery and Technologies; experience in payments industry is a plus
Executive presence, Strong Communication and Presentation skills
Experience in the areas of strategy, planning, and agile execution
Strong analytical/problem solving and planning skills
Experience in operating in a global or matrixed environment
Demonstrated experience in leading, managing and motivating a team
Demonstrated leadership in taking accountability and acting with a sense of urgency
Demonstrated ability to multi-task, establish priorities and work independently under pressure

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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