• UX Designer - Machine Experiences Jobs in United States Of America - 25678430

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

UX Designer - Machine Experiences

UX Designer - Machine Experiences

Do you enjoy making peoples lives better Do you geek out on creating efficiencies through systems to solve problems Do you crave the satisfaction of taking something complex and making it simple and logical Do you just love process maps, service blueprints, and flowcharts Well weve got good news for you were looking for someone just like you to join our team Were searching for a systems-minded UX Designer who can help us rethink the way our Capital One ambassadors level-up the customer experience in our branches

The Machines team is a diverse group of human-centered creatives and strategists who are responsible for designing all things ATM, teller tools, and the future of integrated device experiences at Capital One The work we do has a unique role in influencing on reimagining the way customers interact with Capital One bank and how our associates are equipped to serve them

As a member of the Machine Experiences UX team, youll have the opportunity to work on a wide variety of experiences targeted for the Capital One customers and ambassadors in our branches, cafs, and beyond

You will be on point for finding elegant ways to use data to provide a superior customer experience, for creating new ways for our branch and caf ambassadors to better serve our customers, and for constantly iterating on the ecosystem of machines that support these goals You will also work with us in exploring and illustrating the future vision of what integrated, multi-device experiences could look like Think emerging tech, think intuitive, think human-needs-based

Some ways you might describe yourself

Systems-Thinker

Your closet is organized by shirt type and color You arranged your kitchen so every utensil is within reach right when you need it You spend way too much time thinking about how to make the line move faster at your favorite coffee shop You like to explore the ecosystems in the world around you to find the relationship between cause and effect

Innovator

Youre known for always having side projects outside of work You like to challenge yourself by exploring new technologies, growing your skill set in new areas and finding creative solutions to unique problems As part of this team, this will be your job

Self-Starter

You dont wait around for somebody to tell you the answer to a question You Google it, look it up on Stack Overflow or scour Reddit to find unique solutions You dont need constant supervision, reminders, or self-assurances

Intrapreneur

Youll think about the team, the product, and the customer all as a part of your work it needs a purpose whether to solve a problem, educate, or delight and youll measure its performance against these goals You seek opportunities to build the case for where the team needs to move next in order to bring the greatest impact

Team Player

Youre as much an individual contributor as a team player You circle back to make sure the whole team is on board before making big decisions

Confident but humble

Youll teach the team what you know, but also be humble enough to learn from others You share ideas early and often to get buy-in from stakeholders You understand the importance of making stakeholders and business partners feel included in the process

Job Responsibilities

Own, drive, and present bodies of product design to stakeholders across disciplines

Conduct research with associates across multiple job functions to identify opportunities to create efficiencies for our ambassadors and customers

Visualize disparate multi-channel experiences to show connections, relationships, and dependencies

Transform complex manual data systems into simple AI supported solutions

Deliver streamlined, user-friendly digital experiences on a platform product

Work collaboratively with digital designers, product managers, data analysts, operations specialists, branch ambassadors, and tech teams

Deliver superior creative and innovative solutions across digital, physical, and data experiences

Independently analyze and conduct market research to evaluate existing products and programs already in the wild

Find inspiration from peripheral competitors using data to create radical customer experiences

Have familiarity and skills across the design spectrum from research to iteration and implementation

Play with multiple platforms and technologies in order to define and implement innovative steps and leaps in the human banking experience

A typical week in this role might look like

Working with Product Managers to define and prioritize their near- and long-term goals

Joining sprint planning with product management and tech teams to prioritize the implementation of new designs and features, and sharing that back with the design team

Conducting field research with associates/customers or leading a service blueprinting workshop with a range of stakeholders

Participating in empathy interviews or user testing as we iterate and bring new functionality to scale Synthesize and raise insights for path forward

Designing or giving input on anything from wireframes, to app flows, to physical experience designs

Catching up with one of our business analysts to identify new ways of creating efficient and elegant processes that improve the customer experience

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Graphic Designing/Animation/We b Designing
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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