• User Experience Designer Jobs in United States Of America - 25673715

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

User Experience Designer

What We Are Doing

Our Associate Servicing design team in Consumer Bank is on a journey to redesign our customer service agent ecosystem from the ground up Through a brand new digital experience, we are empowering our frontline associates to help our customers quickly resolve problems with empathy and efficiency With this suite of applications, Capital One customer service agents and branch associates can now focus on a meaningful, personalized conversation when helping each customer

What Youll Be Doing

Prototyping, researching, synthesizing, listening, recommending, impacting

Youll be working with designers, strategists, developers, product managers, stakeholders, researchers, and business analysts to help design a next generation suite of tools These digital experiences will be used by thousands of frontline associates in our call centers, branches and cafes to deliver an unparalleled personalized servicing experience to millions of customers

Who Are You

A master UXer

You are proactive and passionate about crafting a great experience, communicating in plain language, and above all, making the complex simple You love designing solutions that solve customer problems, with humanity

You are beyond capable at generating ideas and prototyping concepts that are anchored in research insights and business goals, while balancing system and technical capabilities

You are comfortable working within and contributing to design systems and design principles

You employ design thinking methods to uncover insights that help inform design decisions

A versatile, trusted partner and teammate

You pride yourself on collaborating with product partners, engineers, stakeholders and design teams on research activities, strategy, ideation, design, and testing of new product concepts

You display a positive attitude and are a team player who puts the interest of the team above your own

You take pride in your work and yet have a humble approach

You offer and welcome feedback about design decisions

You have a can-do attitude and people just want to work with you

A comfortable storyteller

Youre able to develop clear and persuasive stories about your work that you easily share with a wide range of audiences, including dev teams, product partners and stakeholders

A customer advocate

You are human-centered in your approach to design and feel comfortable advocating for user needs

You are genuinely interested in what you do; you are curious and demonstrate a deep passion for learning about your users

A successful juggler

You dont get overwhelmed or flustered easily, and when you do, youre not too proud to ask for help

Youre able to keep track of multi-projects at once, manage your time efficiently and appropriately communicate scheduling with the broader team

Basic Qualifications

Bachelors degree or military experience

At least 5 years of experience in UX/UI design

At least 5 years experience with digital design tools (Sketch, Invision, Axure, Adobe Illustrator, Adobe Photoshop, Principle)

At least 3 years of experience creating prototypes at both low and high fidelity

At least 3 years of experience with information architecture

At least 2 years of experience performing user testing

Preferred Qualifications

Masters degree in Design, Human-Computer Interaction, or comparable experience

A solid portfolio of successful past projects demonstrating your strong grasp of user-centered design methodologies

Demonstrated experience of Design Thinking methodology

Experience working with Agile or Lean product development teams

Experience working with and contributing to design systems and design principles

A solid grasp of user-centered design and testing methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Graphic Designing/Animation/We b Designing
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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