• User Assistance Developer / Technical Writer Jobs in Bangalore,India - 25277056

  • SAP Labs Pvt Ltd
  • Save Job
  • 4 - 8 Years
  • Posted : above 1 month

Job Description:

City Bangalore, KA, IN

Company SAP

Requisition ID 226474
Work Area Software-Design and Development
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives


We are looking for a passionate and innovative senior technical writer to help us deliver world-class content for SAPs Cloud HCM product, SAP SuccessFactors As a member of our User Assistance team, your responsibilities will include designing, developing, and updating product documentation to support the strategic goals of our customers In addition, youll have the opportunity to shape and implement our evolving content strategy as we look to expand our reach to new modalities like conversational UIs The ideal candidate is an outstanding writer with a good understanding of DITA and a demonstrated ability to deliver high-quality content in a fast-paced environment

Deliver user assistance assets that enable users to deploy, administer, and use SAP software
Provide estimates, key deliverables, and milestones within a given release
Plan delivery of and create user assistance assets that enable consumers to deploy, administer, and use SAP software User assistance deliverables can include terminology, UI texts, configuration guides, videos, context-sensitive help, tutorials, and social media content
Develop a deep understanding of the software and target audience, and use appropriate language style and tone
Actively research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture
Work in close cooperation with development, product management, customer support, UX design, and other SAP teams to produce high-quality deliverables
Own the content lifecycle for one or more product areas, including quality assurance measures for your deliverables
Contribute to user assistance projects and initiatives for continuous improvements and innovation to User Assistance tools, processes, and content as applicable

Undergraduate degree
Experience creating e-learning solutions is a plus
4-8 years of experience in creating technical and/or business process documentation

Excellent written and verbal communication skills
Ability to manage priorities, and a proactive approach to resolving problems and delivering results
Creative mindset with focus on the bigger picture
Experience with DITA or other topic-based authoring methodology is a plus
Experience writing task-oriented content
History of working in cross-cultural, global teams
Ability to engage with multiple stakeholders within SAP

Whitefield, Bangalore


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Technical Writer, Developer, ERP, Writing, SAP, Technology, Creative

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Technical Writing
Salary : As per Industry Standards
Deadline : 31st May 2020

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