• Usability Expert / User Researcher Jobs in New York City - 23853968

  • MASTERCARD
  • New York City

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Usability Expert/User Researcher

Overview
We are looking for an experienced User Researcher (and Usability expert) passionate about Human Factors, Human Computer Interaction (HCI), ergonomics and usability to join our rapidly growing, highly-innovative Product Development team specializing in digital data drven product design (especially Tuftean data visualization) at our headquarters in Purchase, New York This is very much a hands-on research position
The research function works as part of wider cross-functional teams that form organically around data product ideas collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Products), mainly in the B2B and B2B2C arenas Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum usability and hence user traction Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML)

Role
Participate in Design Thinking workshops collaborating cross-functionally with Product Owners from Industry verticals, Interaction and Visual Designers, front-end coders and others to collaboratively and iteratively design early stage digital data products Prototypes and Minimum Viable Products (MVPs)
Specifically, expose said Prototypes and MVPs to end-users at each iteration, to gauge and measure user impact (perception and traction) and inform go/no go product advancement decisions
Champion end-users and usability at all stages of iterative design
Probe through research and user consultation the impact on users of the art-of-the-possible in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML)
Be part of a cross-functional team in a world-beating digital data product development practice
Help define the next generation of data and data-driven products and through doing so, help shape the future of Mastercard and its growth

All About You
Research
Experience in collecting, collating and consuming User research
Experience in running Usability Labs an designing and executing usability tests
Experience in participating in Design Thinking workshops with customers to identify requirements and ideate on potential product solutions
Ability to identify best-in-class user experience through competitor analysis and other research
Experience in competitive analysis, evaluating product-market fit and understanding market trends and expectations
Experience of iterative design-test-re-design methodology to collect real user feedback to incorporate back into the design
Digital Product Design
Experience in informing and shaping the development of User Profiles, Archetypes and Personas and user journeys through the application of User Research
Experience in participating in rapid prototyping (Lean UX and Design Thinking) workshops
Comfort in participating in rapid prototyping cycles and exposing end-users to prototypes of all levels of fidelity (from lo-fi paper prototypes to sophisticated interactive models)
Research
Familiarity and experience in practicing a range of Ethnographic research techniques, including
On-line surveys
Focus Groups
Ethnographic observation
Interviews
Self-assessment diaries
Other
Usability, Ergonomics and Human factors
Demonstrable familiarity conducting
Heuristic evaluations
Contextual Inquiry
Usability labs (in person)
Remote usability tests (using tools eg Morae; Validately; Ethno; LookBack; DScout etc)
Other
Candidate
Prior experience representing User Research in a world-beating User Experience (UX) team
Experience working/multi-tasking in an extremely fast-paced startup-like environment
Experience in client-facing engagements
Empathetic champion of the user passionate about the detail of great usability, interaction design and aesthetics to give the best possible User Experience (UX)
Passionate about Human Computer Interaction (HCI); Cognitive Psychology; Human Factors; Usability; Ethnography
Versed in and passionate about Edward Tuftes seminal design book The Visual Display of Quantitative Data
Passionate about the possibility of data driven experiences so-called emergent ontologies (patterns in the data) driving UX and UI
Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
Masters Degree or PhD In Human Factors; Ergonomics; Usability; HCI; Anthropology;
Demonstrable commitment to learning insatiable to discover and evaluate new concepts and techniques in User Research

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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