• Urgent Openings@Area Manager Post Insurance Experience Can apply Jobs in Delhi,India - 25322584

  • Tata aia life Insurance
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Dear Candidates ,

Greetings from Tata aia Life Insurance !

Department - Partnership Distribution – IndusInd Bank

Reports - AVP

Experience -

6-8 year experience managing a call centre – (insurance industry preferred)


  • Manage, anchor and deliver - Business P&L on the new direct vertical being set up at the call centre

  • With delivery on targets set for each initiative across bank partner and projects

  • Ensuring product mix drive

  • Develop/work on the yearly sales plan and provide regular progress updates to department head and senior management on the same

  • Provide guidance /support to both Floor Head and Team Leaders

  • Ensure seamless interfacing between Sales and other departments (sales channels)

  • Continuously identify selling opportunities & manage call centre R&R


  • Campaign level lead and funnel management

  • Lead funnel metric delivery as per company/channel specific benchmarks

  • Review the sales performance of agents/teams/campaigns, on a daily basis

  • Hold regular meetings with floor managers and team leaders to review the progress against the plan

  • Track the execution of the crucial action points and escalate the main operational impediments to senior management

  • Ensure that the floor head, team leaders and the agents are adhering to the company rules, regulations, guidelines, policies, mission and vision

  • Develop compensation schemes for telesales agents (eg trade promotions)

  • Ensure that all Telesales agents are getting sufficient training on products knowledge, selling techniques, soft skills and systems

  • Manage conflicts that might arise in the overall operations of the telesales call centre


  • Ensure complete adherence on regulatory and compliance mandates


  • QC – standardize/improvise the QC process and minimize any mis-selling


  • PARWATI - 8237089432



    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, Insurance
    Functional Area : Banks/Insurance/Financial Services, Sales/Business Development
    Role : Bank Assurance, Channel Sales, Client Servicing, Corpor
    Salary : Rs 5.50 - 7.80 Lacs p.a.
    Deadline : 03rd Jun 2020

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