• Urgent Opening in Mumbai For AM-Customer Service-Phone Banking Jobs in Mumbai,India - 25320792

  • Hy Fly Consultancy
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Urgent opening in Mumbai for AM - Customer Service - Phone Banking / Outbound Calls Portfolio Management

 

Location Navi Mumbai

Designation Assistant Manager





CEC Relationship Officer Outbound- VRM

 

Department

Customer Experience Center

Location

Thane

Reporting Relationship

CEC Relationship Manager VRM

Position Grade

Deputy Manager/Manager

Virtual Relationship Model would be Tele based model where the customer is mapped to Tele RM, with complete ownership The RM is one point contact for customer with objective of Deepening; converting accounts to primary relationship; resolution of Queries and Escalations

Job Role

 


  • Develops and expands existing High Net worth Customer relationships for liabilities

  • Deepens relationships sourcing family accounts

  • Cross sells bank products & builds penetration for remote banking channels like net/mobile banking

  • Informs customers of new products or product enhancements to further expand the banking relationship

  • Maintains complete relationship record for assigned customer accounts


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  • Graduate with min 2 years, or Post Graduate with a min of one year of experience

  • Experience in tele-sales or relationship management in BFSI preferred

  • Certified in AMFI/IRDA

  • Excellent communication skills Verbal & Written

  • Flair for Sales

  • Good listening skills and strong communication abilities

  • Team Player

  •  

  • Ensures high levels of customer service orientation to meet benchmark NPS

  • Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios




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    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

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    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type, Telemarketing, Voice P
    Salary : Rs 1.45 - 3.50 Lacs p.a.
    Deadline : 03rd Jun 2020

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