• UNIX / Oracle / SQL Application Support Tech Lead Analyst Jobs in United States Of America

  • Citibank India
  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

We are searching for a highly motivated and enthusiastic person who will provide front line support to the Finance Product Control businesses Working in partnership with the business to provide quick resolutions to their issues, driving stability, efficiencies and effectiveness improvements to help us and the business succeed The role will entail hands-on investigations, issue resolution, Incident management, and taking part in initiatives to improve the production platform You will develop detailed knowledge of Finance business processes and work closely with your counterparts globally in a follow-the-sun support model, along with application developers and business analysts in the project team This role will provide Data Investigation/Level-3 technical Support with high requirements on technical skills and financial accounting knowledge We are looking for a person who can not only fix the issues but also provide solutions to fine tune the application

Responsibilities

Be responsible for adherence to Service Level Agreements for Data Investigation/ Level 3 application support services defined

Perform E2E data issue analysis

Provide solution to critical and strategic business technology challenges

Timely identification, communication, and escalation of all production issues for timely resolution within the service level agreement

Follow and enforce GPA application support operation excellence principles and governance

Identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix

Maintaining and updating technical documents beneficial for application support

Develop support-script and simplify-data-investigation scripts

Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems

Provide technical oversight across systems and applications; leverage support skills across multiple teams and departments

Debug and test new software / applications and able to make general enhancements to the existing software / applications

Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient

Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions

Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods

Responsible for system availability / stability within the production environment to agreed business levels

Communicate complex technical issues to business users in a language they understand

Assess and prioritize issues based on criticality

Able to provide effective client communications regularly and escalate when appropriate

Plan for and execute annual Continuity of Business (COB) tests, which will involve liaising with DBAs, System Administrators, Users and other technical support teams to ensure test plans are executed as per the plan

Qualifications

Qualifications

At least 10 years of relevant IT industry experience

At least 7 years of experience in development and/or application based support and troubleshooting

5 years experience with Unix commands, Oracle SQL, PL/SQL

Excellent interpersonal and communication skills, teamwork / leadership

UNIX (AIX/Linux) environment

Databases - Oracle, Microsoft SQL

Knowledge on Sybase monitoring would be an added advantage

Hands-on experience in Application performance tuning with large volume of data

Experienced with Unix Shell scripting and general administration

Knowledge on IT service process ITIL and have mindset of DevOps is preferred

Knowledge on Finance accounting domain is a plus

Strong oral and written communication skills

Attention to detail troubleshooting

Confidence and ability to work with all level of management

Self-learner, strong team player, detail-oriented & willing to work flexible hours

Experience working in a support environment and dealing with business and technology users in a support role

Proficiency in dealing with complex technical issues in an application support role (NOT desktop) support

Strong Problem Solving skills

Bachelor Degree or equivalent work experience

EEO Statement Citi is an equal opportunity and affirmative action employer Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency Citi wont discriminate against anyone for discussing pay, but those with access to pay data in their work cant disclose it unless responding to complaints/investigations or legal requirements

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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