• Unified Communications Engineer Jobs in United States Of America

  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

The speed of technology The influx of data Shifting regulations Increased customer expectations

Thats where youll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements Mastering complexity is a constantly changing and evolving challenge one that only a few people can embrace and thrive upon

If you see your opportunity in complexity, then we are the right fit for you

Enterprise Services is the provider of information technology services to the DST enterprise Our business is to connect our clients to their customers by automating business processes, providing information for decision making, and providing productivity tools to increase efficiency This includes the information technology infrastructure and architecture functions, as well as, the global information privacy and security

Role Overview

An exciting career opportunity exists for a well-rounded Unified Communications Engineer with solid technical and analytical skills This position will be held by an individual with a solid understanding of the Cisco Unified Communications stack As the UCC Engineer you will be maintaining, configuring, and sustaining the Cisco VoIP environment including implementation, and maintenance of UC environment The selected candidate will partner with lead and Sr level UC engineers and provide hands on expertise for the deployment of a new global Cisco UC environment


Partner with Lead and Sr UC engineers on the deployment of a new Cisco UC environment
Assist with the deployment efforts and transformation from an Avaya Voice environment to Cisco Unified Communications
Provides support and coordination required during the planning, design, engineering and servicing of unified communication systems
Participates in the formulation of short and long-range telecommunications plans
Responsible for Tier II troubleshooting and direct communication with end users on escalated issues
Can perform VDN, Vectoring routing changes in a contact center environment (UCCX/E)
Performs software maintenance and upgrades affecting UC Systems
Participates in the development of procedures; assists with larger projects as needed and has a proven ability to lead and take ownership of small to mid-size projects
Monitor and work within a team environment to resolve system alarms and error reports
Assist in developing and refreshing process documentation supporting the unified communications knowledge base
Availability to work on a rotating on call basis, shared throughout the team
Needs to possess an ability to think outside the box and have a strong willingness to learn new technologies


Technical Degree and/or College equivalent with 4 years of work-related experience, or 5 years equivalent work-related experience
Working knowledge of SIP Protocol and SBC configuration and support
Working knowledge of Cisco CUCM, Oracle SBCs, Cisco Webex Teams, Jabber Softphone Client, Cisco UCCE
Proven hands on deployment experience of a full Cisco UC product stack for a global corporation
Experience with Avaya Core Telephony Products Aura Communications Manager 63; Esna Unified Messaging, OneX Communicator, OneX agent a plus
Experience with configuration, support of Avaya Aura Contact Center Enterprise Elite applications and solutions in a plus
Experience with Avaya Vector programming utilizing VDN/Vectoring attributes for call routing a plus
Experience with the NICE Engage call recording environment a plus

Candidates with CCNA Collaboration certification a plus


Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law For more information about Equal Opportunity in the Workplace please click here and here DST is committed to working with and providing reasonable accommodation to job applicants with disabilities If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenterdstsystemscom for assistance

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Network Administration
Salary : As per Industry Standards
Deadline : 15th Feb 2020

Key Skills:

Company Profile:


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