• UAE National - Customer Relations Supervisor | Al Futtaim Lexus Jobs in United Arab Emirates

  • United Arab Emirates, Uae
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

UAE National - Customer Relations Supervisor | Al Futtaim Lexus | Dubai Apply now Start

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Location Dubai, AE

Company Al Futtaim Private Company LLC

Job Requisition ID [[37003]]

No two days are the same at Al-Futtaim, no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees Youll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Come join us to live well, work better, and be the best

We are looking to hire an exemplary customer relation supervisor to handle customer complaint and work close with our Stakeholder to deliver exceptional customer service The Customer Relation Supervisor will build a strong team and shape Stakeholder behaviors to accomplish desired results You will play a collaborative role in growing and implementing standards and processes You will maintain documentation such as correspondence and operational records

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and Stakeholder retention Preferred candidates can perform to a high level of accuracy and are meticulous and organized

Customer Relation Supervisor Responsibilities

Handling customer complaint
Creating VOC into CRM system
Investigating and solving customer service complaints
Maintaining documentation pertaining to customer service department activities
Performing additional duties where needed

Customer Relation Supervisor Requirements

High School Diploma, GED, or suitable equivalent
2 years work experience in similar position
Proficient knowledge of customer service, and standard office practices and procedures
Proficient computer skills
Proficient standard office equipment skills
Outstanding communication skills, both written and verbal
Strong people skills
Excellent phone etiquette
Outstanding organizational skills
Well versed of CRM system

Were here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish

Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Retailing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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