• United States Of America, Usa
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Trane Supply - Counter/Customer Sales Associate - Glendale, CA - ( 1906268 )


At Ingersoll Rand we are passionate about inspiring progress around the world We advance the quality of life by creating comfortable, sustainable and efficient environments Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency We are a global business committed to a world of sustainable progress and enduring results For more information, visit wwwingersollrandcom

Ingersoll Rand is a diverse and inclusive environment We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans

As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes


Customer Facing (60 PERCENT )

Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions

Engage every customer when they enter store, before they reach the counter (10 ft /10 seconds in store rule of engagement)

Provides technical support to customers

Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales

Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders

Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies

Enter all orders as quotes

Makes outbound calls including marketing new products

Generates lead sheets for Account Managers

Occasionally visits external customers to better understand their needs and potential sales opportunities in future

Parts identification and troubleshooting, beyond OEM parts

Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio

Processes Refrigerant Reclaims

Operations (ranges 20-30 PERCENT depending on number of store associates)

Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment

Helps plan store customer and vendor events

Completes training as required, including safety training, certification and testing

Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job

Understand and execute processes and standard work

Identify new opportunities for process improvements

Flexibility to work overtime/weekends, as required

Back office (ranges 10-20 PERCENT depending on number of store associates)

Completes cycle counts

Inventory management back orders, PO receipts, transfers

Responsible for staging, shipping and receiving parts, equipment, and supplies

Stocks the parts store with an appropriate amount of merchandise

Responsible for inventory control and bin location

Enters inventory into software system

Manages will calls

May deliver parts to customer locations or job sites

Practices safe material handling techniques

Filing of M/Ss, freight bills of lading, equipment packing slips, etc for inventory reconciliation and audit purposes

Responsible for filing of freight claims for damaged goods

Handles transfers between locations

Winning Culture

Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results

Mentors and assists with onboarding of new associates

Continuously seeks out opportunities for learning

Participates in different team and community involvement activities

Recognizes others for work well-done

Demonstrates engaging customer-facing behaviors and customer service

Supervisory responsibilities - This job has no supervisory responsibilities


Education and/or Experience

We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience HVAC sales or related HVAC experience is beneficial A mechanical aptitude and background will be helpful in this role Proven experience in building customer relationships

Key Competencies

Proven sales and customer service skills

Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers

A strong knowledge and comfort level with computers is necessary Programs used include Microsoft Office; Word, Excel, and Outlook

We are committed to helping you reach your professional, personal and financial goals We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand Progress begins with you

Primary Location North America-United States-California

Work Locations Glendale CA 3631 San Fernando

3631 San Fernando Road

GLENDALE 91204-2916

Job Sales

Schedule Full-time

Shift Day Job

Employee Status Regular

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Ingersoll-Rand (India) Ltdarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status