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Job Description:

Training Specialist (APAC)

Australia - Sydney

Singapore - Singapore


The Global Partner Operations team is looking for a Training Specialist for APAC You will work closely with local leadership and teams to increase productivity, enhance performance and ultimately drive revenue You will enable the Partner Success (Sales) teams with knowledge, resources, tools and skills to coach partners to reach their goals

As the Training Specialist, you will be responsible for managing and delivering training on product and process, providing on-going training program support and consultation You will also coach team members to meet quality related KPIs, personalize consultations in order to gain commitment, as well as developing mastery of their role Building strong relationships with key stakeholders, partner success teams and other partner success enablement specialists will be paramount to the success in your role

What youll do

Manage and coordinate identified training content and delivery to ensure consistency, quality, accessibility and overall effectiveness of training programs
Provide on-going training program support and consultation
Administer and deliver new hire sales training programs in coordination with sales managers
Support specific internal and partner events with content, coordination and facilitation
Take on ownership of product knowledge and partner-related initiatives
Coach global partner success members in ongoing basis to help attain consistency, proficiency, and help drive KPIs
Facilitate personal and soft skills development aligning with the partner success competency framework
Support Quality Assurance initiatives to evaluate adherence to a global sales process to ensure consistency with customer engagement, sales messaging, and process (call monitoring enablement, time studies)
Track training and coaching metrics

Who you are

Youd be great for this role if you have / are able to

At least 1-3 years professional experience in either sales, business coaching, or training industry
Experience leading group training classes and/or public speaking
Knowledge and demonstrated experience in sales learning and development methods and/or Instructional Design a plus
Desire to be a subject expert for sales enablement, based on a solid understanding of adult learning principles
Strong communicator and facilitator with outstanding interpersonal skills, both verbal and written
Strong and proven experience in project planning and coordination
Locally aware ability to identify opportunities in neighbouring teams that will help Partner Success to achieve
Ability to thrive in a fast-paced environment
Must be a self-starter, have a bias for action and be able to drive for results
Training/Coaching certification a plus (ATD, ICF)

Why join us

Expedia Group recognizes our success is dependent on the success of our people We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business Our brands recognize the power of travel to break down barriers and make peoples lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so

Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach We relentlessly strive for better, but not at the cost of the customer We act with humility and optimism, respecting ideas big and small We value diversity and voices of all volumes We are a global organization but keep our feet on the ground so we can act fast and stay simple Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

Our family of travel brands includes Brand Expedia, Hotelscom, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminutecomau, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentalscom, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc, ALICE and Traveldoo


Expedia is committed to creating an inclusive work environment with a diverse workforceAll qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Training & Development
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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