• Trainer OCC Jobs in Hyderabad,India - 25291661

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  • 2 - 7 Years
  • Posted : above 1 month

Job Description:

Implement the Training solutions designed for product, process, soft skills & behavioral training at the center
To train the new recruits on product and process/soft skills/voice & accent, conduct certifications within the defined time frame and ensuring the throughput meets the desired levels
Handhold, support and guide new joinees during training and on job training, to ensure low attrition, high knowledge levels and desirable productivity
Deliver functional and behavorial training programs as per the prescribed delivery plan, with high delivery standards and ensure Employee Training Coverage as per defined levels
Identify training needs across all lines of business in collaboration with the Quality Assurance team and conduct refreshers and other interventions to improve productivity, accuracy scores and knowledge levels
Conduct Training Need Analysis for the bottom Quartile agents and coach team members on PIP /BQ
Engage stakeholders through calendarized meetings and other forums to discuss training needs and arrive at action plans to improve knowledge levels, customer engagement skills to improve overall productivity, quality scores and customer experience ratings
Support the Curriculum team in Content Creation on Process and Product and maintain the version control document
Prepare Training reports by collecting, analyzing and summarizing information and trends implementing corrective and preventive actions Ensure availability of the required reports to each stakeholder
Ensure the required support is available to the frontline resources in the absence of their team leads/ managers or otherwise
Create engagement programs focused on employee development and creating a culture of learning
Manage and participate in projects involving communication initiatives, system or product enhancements, root cause analysis, and workflow redesign

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : HR/PM/IR/Training
Role : Training & Development
Salary : As per Industry Standards
Deadline : 01st Jun 2020

Key Skills:

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