• TL / RM- CCCS Jobs in Gurgaon,India - 25040359

  • Vkonnect

Job Description:

Catering to service/product needs for an ultra-premium segment of YBL customers
Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100 PERCENT adherence to product and process)
Ensuring Nil Customer complaints
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/up-selling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality

Key Skills Computer skills
Conversant with MS-Office & working knowledge of contact center systems
Retail Asset System (FINONE), Lead Management systems, Vision Plus
Other skills
Excellent Business Communication skills Multilingual skills will be a plus
Good numerical, analytical & problem solving skills
Experience in BFSI and Travel

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 10th May 2020

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