• Tier II Expert Plus Jobs in United States Of America

  • United States Of America, Usa

Job Description:

Tier II Expert Plus

USA - Missouri - Springfield


Tier II Expert Plus Customer Service Representatives are responsible for handling Hotelscom customer requests through emails and inboxes You will need to exhibit the highest level of service to resolve customer and agent requests in an efficient and timely manner You will gain the knowledge and expertise to effectively resolve any service-related issues, while balancing both the needs of the traveler and the business

Who you (candidate) are

Proven research skills in all lines of business
Ability to work in high stress environment; handling stress in a professional manner and without disruption to the operation, employees, or customers
Track record of using good judgment and common sense
Strong verbal and written communication skills
Strong Data Entry skills
You should be able to work any shift, 24x7

What You Will Do/Role & Responsibility

Research, analyze, process and resolve customer (internal and external) issues in an accurate manner by using appropriate tools and resources to assess situations and craft appropriate resolutions, while retaining ownership of the issue
Handles queues for areas of responsibility to ensure SLAs are met
Effectively resolves raised issues
Research and analyze data from various sources including Voyager related to customer/supplier issues
Assists in the development, testing, and communication of operational policies and procedures

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business Our brands recognize the power of travel to break down barriers and make peoples lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so
Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach We relentlessly strive for better, but not at the cost of the customer We act with humility and optimism, respecting ideas big and small We value diversity and voices of all volumes We are a global organization but keep our feet on the ground, so we can act fast and stay simple Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

Our family of travel brands includes Brand Expedia, Hotelscom, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminutecomau, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentalscom, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc, ALICE and Traveldoo

Expedia is committed to creating an inclusive work environment with a diverse workforce All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status This employer participates in E-Verify The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization

Full time


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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