• Thane -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER Jobs in Mumbai,India

  • Hy Fly Consultancy

Job Description:

Thane -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER

 

We have an urgent requirement for Location -Thane -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER

KEY RESPONSIBILITIES 
Sales and customer relationship management 

- Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
- Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management 
- Call handling as per defined standards
- Customer profiling and service

Customer engagement

- Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details

Promotion of Digital Banking Platforms 

- Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

Complaint Management

- Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

Audit and Service Quality 

- Ensure all laid down systems and process are followed as stipulated by audit and senior management 
- Ensure accurate and timely submission of financial transactions and requests
- Achieve quality benchmark defined as per target

MIS Reporting

- Ensure timely submission of customer base review reports
- Adherence to set processes for updating customer interactions in CRM

Requirement
> Excellent English communication required
> Good Convincing Skills
> Graduation Compulsory

USP
> Leading Bank
> On Bank Payroll
> Pick up & drop facility provided till nearest station (Coming & Going)

If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

Hy Fly Consultancy

 

Free Placment / No Registration Charges


  • Bank Payroll Day Shift Jobs in Mumbai, Navi Mumbai & Thane

    Phone Banking / Internet Banking Department


  •                 Inbound Phone Banking Officer & Outbound Phone Banking Officer

  •                 Receive Calls of the Existing Bank Customers - Solve their banking related queries on                 calls


  • (related to home loans, personal loans, credit card payments, demat account, savings account, current account transactions etc)


  •                 Make calls to the Existing Bank Customers - Give them reminders for the EMI / Payment                 against Credit Cards due in near future


  • (Explain them the loss or ill-effects of not making the payments on time & make sure that they soon makes the payment & do not become a defaulter Follow up with them till they make the payments)

     

    Work from Monday to Saturday ( Sunday Fixed off / Alternate Staurday Working & Other Bank Holidays Provided)

    It is not a Field Job or Sales or Marketing job

    Employees will work on the payroll of Banks directly & will work in the premises of the Bank itself - ie the HO wher the phone banking department operates in Mumbai, Navi Mumbai & Thane

     

    Please suggest referneces to friends in need of job or share their details with us

     



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  • Financial (Insurance) Co Payroll -Customer Service Executive -Day Shift -Sal 25K

     

    Designation Relationship Manager / Sr Relationship Manager

    Industry Insurance

     

    Job Role

    Make calls on the leads received through Online Form Filling or Missed Calls or Toll Free SMS’s received from the interested buyers

    Understand the need of the customer & suggest an insurance policy over the phone - it may be a life insurance or health insurance or general insurance (vehicle)

    Follow up with respective departments to solve the customer query about the product and follow up with the customer on time to time basis untill the call is closed

    Achieve basic targets and earn incentives

     

     

    No Of days working Monday to Friday + Saturday Half Day / Sunday fix off

     

     

    Desired Profile & Key Skills Required

    Graduate Pass, Post Graduate Appeared or Pass, Fresher, Experience in BPO - Outbound, grammatically correct English - written & oral, Basic computer skills, Typing speed of atleast 20 wpm, basic knowledge about Customer Service & Telesales

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

     

    No Field Jobs / No Back Office Jobs

     

     

    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

     

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Blended Process - Both BPO Type,Telemarketing,Voi ce Pro
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 18th Mar 2020

    Key Skills:

    Company Profile:

    Not Mentioned

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