• China

Job Description:

Test Centre Manager - Beijing - ( 1909754 )

Description

Pearson VUE (wwwpearsonvuecom) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year Pearson VUE is a business of Pearson, the worlds leading learning company with global-reach and market-leading businesses Pearson is listed on both the London and New York stock exchanges (UK PSON; NYSE PSO)

Pearson VUE offers a great environment to start or grow your career

We are now hiring for a Test Centre Manager to join our team based in Beijing

Working Arrangements

Full Time, Permanent position (40 hours per week)
Working hours will vary Monday - Sunday, 700am - 1100pm
You will be required to work a variety of days and shifts
A flexible approach to working is essential for this position as opening hours can vary according to business need

Role

The appointed individual will be responsible for the efficient delivery of tests to candidates This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times

Key Responsibilities

Line manager for all test centre staff regarding employee relations, training & development, absence and performance management Carry out 1-2-1 meetings, Performance Reviews and Development Reviews Conduct interviews and recruit new staff as required
Oversee overall day-to-day operation of the centre, co-ordinate activities and instructions from Regional Managers and other Test Centre Management, and undertake reasonable additional duties to ensure the smooth running of the test centre
Maintain and update local site administration and documentation
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
Create draft site staffing schedules, and collect test centre time keeping records, for communication to the Regional Manager
Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc, and escalate issues to the Regional Manager as appropriate
Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
Monitor supplies inventory, and order inventory when applicable within budget guidelines
Provide a high level of customer service at all times
Ensure equipment is operational and test stations are in working order to deliver testing
Process candidates sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
Explain the test process to candidates and deal with other queries as required
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Perform daily test centre opening and closing procedures

Qualifications

Fluent in communicating in English, both verbal and written, as well as Chinese
Experience of co-ordinating and administering activities of a team
Strong administration and reporting skills
Able to function as a representative and professional contact point for internal and external stakeholders
Good face-to-face communication skills with experience in a customer facing role
Strong attention to detail
PC literate
Ability to deal with conflict and work under pressure

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : HR / Administration / IR
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 17th Feb 2020

Key Skills:

Company Profile:

Company
Pearson Education Services Pvt Ltdarfix

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