• South Africa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Real-time analyst plays a vital part in the CC success of achieving theDelivery and commercial targets while ensuring the stability and uptime of the CC systems and connectivity

This position involves, but not limited to, working extensively with computer software packages, including a sophisticated scheduling package There will be an on-going need for using a range of software (including new packages as they are introduced)The role also includes dealing with operational issues as they arise, and supervising the activities scheduling and covering shifts as necessary

Support the department objectives and KPIs

To engage in all operational aspects of VIS CC business in Cairo or extended operation sites

To supervise the day-to-day operation, including responding to all accounts operational issues if needed

To monitor the efficient execution of scheduling of all accounts usingsophisticated computer software applications, including the analysis of patterns and the review of schedules to improve efficiency

To monitor issues relating to adherence, punctuality and other operational key indicators, following agreed procedures and reporting trends

To ensure that all shifts are covered, including holiday and sickness cover and maintainingadministrative records

To liaise with IT & Technical teams and deal with any queries that may be raised, ensuring that the RTM team is able to contribute to operational success

To investigate delivery or operation concerns that are raised by client and/or operation, including meeting with the individuals and stakeholders concerned and making recommendations as to any further action required

To assist with maintenance of IT system including proprietary software, noting any problems or enhancement requirements

To develop and maintain an in-depth knowledge ofper account services, systems and related issues

To assist with the development and on-boarding of allnewservices or contracts for VIS Spain unit

Support Operation team to develop and prepare analysis foraccount performance (agents, HC, shrinkage)to be aligned with the budgeted and commercial forecasts plans, besides having an eye on daily challenges (Software and Hardware)

Coordination with the planning team, IT, Operation and workforce schedule team

Develop and Expandthe Daily/monthly analysis for actual shrinkage vs budget and ensure that targets are met

Assure allSMC incidents are included in all daily and monthly reports to help in identifying any delivery shortages

2-Customers/Suppliers/ Third Parties

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

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