• Temporary - Customer Care Representative San Juan , Puerto Rico Jobs in United States Of America

  • Aon Corp
  • United States Of America, Usa

Job Description:

Job Description Alight Solutions is Looking for an Temporary Customer Care Representative As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR As an temporary Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees This position supports Alights benefits administration and HR BPO platform businesses Your Impact as an Temporary Customer Care Representative Job Responsibilities Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alights policies and procedures Create and update employee files in database, as authorized Stay current on Alights programs and services through on-going training provided by Alight Solutions You Bring Knowledge and Expertise Required Experience A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer service and satisfaction Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment Ability to multi-task using several Windows applications at once while assisting a customer on the phone Flexibility to work a specified shift and extended hours as necessary Preferred Experience Experience in one of the following industries is preferred Health Care, Human Resources Services or Financial Services Education Bachelors or Associates degree, or a High School diploma and equivalent years of related industry experience DISCLAIMER Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units Apply by sending your resume in PDF or doc format by email to careershroaonhewittcom By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies Background checks may include some or all of the following based on the nature of the position SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test You will be notified during the hiring process which checks are required by the position Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status Alight is committed to a diverse workforce and is an affirmative action employer Job number 20170613 Location San Juan, Puerto Rico 06/13/2017

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Aon Corparfix

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