• Telephony Engineer Tech Lead , AVP Jobs in United States Of America - 23778345

  • Barclays Bank PLC
  • United States Of America, Usa
  • Save Job
  • 6 - 9 Years
  • Posted : above 1 month

Job Description:

What were looking for 6 years of experience in the telecoms/ Contact Centre support field
6 years of experience of engineering of Contact Centre technology infrastructure across all major functions and has a comprehensive grasp of emerging technologies
5 years of experience with detailed understanding of telephony technologies ideally within Aspect and/or Avaya
5 years of experience supporting operational, incident management, change implementation & management, problem management across telephony systems within a global enterprise level organization
4 year of hands on experience working with and supporting a Contact Centre technology including CCaaS and CpaaS
4 years of experience and strong working knowledge of open communication standards such as SIP and WebRTC
3 years of knowledge and strong strategic vision, with a proven ability to, shape, develop and execute cloud and open strategy driving change
2 year of experience of Cloud capabilities including accreditation

Skills that will help you in the role Strong knowledge/experience working within Enterprise Contact Centre environments
Extensive experience and detailed understanding of the following key technologies
Avaya System/Session management v7
Avaya Communication Manager v6
Avaya G450/G650
Avaya AAEP v7
Avaya AES v6
Avaya Aura messaging v6
Avaya CMS
Nuance speech recognition
Nuance Voice Biometrics
Inbound / outbound ISDN / SIP
Ribbon Session Border Controllers
Voice / network monitoring toolsets
Experience supporting any of the following platforms by a by a wider team where knowledge would be advantageous
Verint Voice recording v11
Aspect Dialer v7
Aspect Workforce Management
Kana/Verint Chat
Video technologies
Ability to interface with various technical teams, Management and vendors (globally)
Proven ability to maintain leading edge skills and apply innovative technology concepts in a rapidly changing environment
Ability to think outside the box and develop creative solutions to challenges that are presented
Self-motivated, detail orientated individual
Excellent communication skills (oral, written and presentation), organizational and collaboration skills
Project management skills and experience is preferred
Ability to triage and manage incidents pertaining to voice
Understanding of data networks and impact on voice along with ability to triage network QoS/latency etc
Unix/Linux and Windows server administration

Where will you be working At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here Whatever you do at Whippany, youll have every chance to build a world-class career in this world-class environment

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law

Our Benefits Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility, then please discuss this with us

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

Key Skills:

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