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Job Description:

Telecommunications Engineer

Job ID # JR75959
Functional Area Information Technology
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location TN-Ariana-Ariana ZI Chotrana-4174
Secondary Location(s)

Travel Percentage 000
Relocation Provided No


Handles customer requests for telecommunications support including moves, adds, changes, repairs and inquiries
Troubleshoots major telecommunications issues
Identifies and manages telecommunications projects
Provides design and software support for PBX, voice mail, voice network, and video systems
Manages vendor activities and verifies expenses relating to day-to-day support requirements
Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role
Defines and updates departmental telecommunications documentation and databases
Audits telecommunications expenses and may recommend expense reduction initiatives
Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions
Proposes technical network and equipment system solutions for customer business requirements or cost reductions
Writes business correspondence for recommendations, project support and customer service purposes
Conducts customer meetings and one-on-one presentations regarding applicable communications systems
Interfaces with vendors on new technology and system updates
Other related duties assigned as needed

Bachelors degree in computer science or information technology or the equivalent combination of education, training, or work experience


Proficiency in Microsoft (Excel, Word, PP) and Visio or other call flow software
Excellent communication skills
Ability to interpret, create and/or modify IVR infrastructure / architecture diagrams
Capable of managing multiple tasks
Take initiative on follow through
Strong analytical skills
Strong organizational & time management skills
Highly organized
Proven experience with creating /generating call flows for Voice Applications, Disaster Recovery Plans, technical support documentation for Voice projects
experience with managing application testing, providing status updates
Avaya communication manager or Cisco UC
SIP networking knowledge
Avaya or Cisco (unity) voice mail


Oracle SBC, ECB, EOM
Converged engineering certifications
Experience with Avaya experience portal
Eclipse based development
Experience migrating to cloud based SAAS solution
Nice Call recording
Verint call recording
Experience building business cases

Expert professional role having broad expertise or unique knowledge Uses professional concepts in developing resolution to critical issues and broad design matters Works independently on significant and unique issues where analysis of situations or data requires an evaluation of intangibles Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results Designs systems and solutions for global corporate requirements or cost reductions Conducts product research and reports on industry trends Creates formal networks involving coordination among groups Expected to be primary mentor for others on staff and is a role model for rest of team Effectively communicates with all levels of technical and non-technical personnel Ability to provide communication on issues or complex information to a wide audience based on knowledge Participates as a senior member in strategic planning and direction Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff Assigned to the most highly visible, sensitive and critical systems Typically requires a minimum of ten plus years of experience in a telecommunications environment

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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